Customer Service Manager
Resume:
Tamra Bielefeld
San Antonio, TX *8217
***********@*******.***
Education:
Judson High School graduate 1990
University of Texas At San Antonio graduate 2003
San Antonio, Texas
Degree: Bachelor of Fine Arts
Major: Photography
GPA: 2.6
Collegiate Scholastic League Member
Published photographer
Skills: general office equipment, scanners, internet
Software includes: word, works, excel, DMS, Maxmillion, AS400, paradox,
photoshop, painter, director and power point
Type 40 wpm
Ten key 18,861 ksph
Work Experience:
Pizza Hut #49
(01/19/10 - present)
Manager: Christy Royko
Salary: $7.25 per hour + tips
Duties:
Customer service includes: greeting, taking orders and phone orders and
delivering pizzas, sometimes waiting tables, general cleaning jobs around
the store
Target Portrait Studio
(10/19/09 - 04/02/10)
Supervisor: Stephanie Magosh
Salary: $9.25 per hour
Hours per week: 10+
Duties:
Customer service: photographed subjects in studio, ran all aspects of the
studio from setting up the camera and studio to answering phones, entered
all data into the computer, enhanced the photos with borders, made photo
postcards, checked in and quality checked specialty items guests had
ordered, ran the register, sold portraits and products and distributed them
to guests.
Southwest Business Corporation - Insurance Broker
(12/11/2006 - 09/17/2009)
Data entry/mortgage refunds
Supervisor: Gretchen
Salary: $12.10 per hour
Hours per week: 40 +
Duties:
SWBC receives home, wind and flood insurance policies daily by mail and
fax. Mailed documents were scanned into our system. The data entry
department's job is to enter that information into our system for the
companies we represent. There are several different rules per company and
governmental audit rules that must be followed for flood loans. If all is
correct on the policy, we refund the force placed insurance and update the
loan. My job included verifying insurance by phone with agents if
necessary, explaining to customers what is required to remove the force
placed insurance, obtaining documents on customers behalf to process a
refund.
Pizza Hut #9
(10/2007 - 12/2007)
(01/2010 - present)
Delivery driver
Manager: James Frederick, Jr.
Salary: $7.25 per hour
Hours per week: 10 +
Bank of America
(07/15/2001 - 01/03/2007)
Proof Operator
Supervisor: Shirley Rendon
210-***-****; Contact: Yes
Salary: $6.75 per hour estimated pay
Hours per week: 16 - 40
Hours depended on my college schedule
Duties:
This was my job during college and my safety net during my employment at
both of the following photography jobs.
The proof position was a casual night job. We typed check amounts onto the
bottom of the checks in magnetic ink so the computer could read it and
deduct that amount from the checking account. We viewed the scanned
documents and accepted or denied them based on quality as the job required.
The introduction of scanning checks led to the end of this five and a half
year job.
Sam's Studio
(04/01/2006 - 10/28/2006)
Photographer
Worked here two seasons
Supervisor: Janet/Amanda
Salary: $11.50 per hour
Hours per week: 20 or more
Duties:
The daily routine included loading equipment, setting up equipment and
driving to shoots. Ran shoots from graduations and school pictures to day
cares and dance recitals. Downloaded digital files per event and printed
them as well. I Printed photos and transferred the pictures onto
merchandise such as shirts, puzzles, key chains, and mounted large
portraits.
The studio was very busy with seniors over the summer. Photographed
seniors, made the templates for the proof sheets. Took head shots in the
studio, often for realtors and sales people.
Sam's transitioned to a new software right when I was hired. All of the
templates used by Sam's Studio were created by me.
Kid Pics Photography
(08/15/2004 - 12/12/2005)
Photographer
The dates of employment are estimates. Worked here for two seasons.
Supervisor: Rene, owner
Salary: $7.50 per hour
Hours per week: 20 or more
Duties:
The daily routine included loading equipment, driving to shoot, setting up,
and keeping track of names to put onto pictures later. Ran shoots, kept
track of memory cards from all photographers, download images, color
correct, size photos, add templates, make templates for individual
pictures, make templates of text, make templates for collages and the like,
send orders to lab for printing. Photoshop was used often.
I was offered a lead photographers job but the pay did not increase, just
the hours. There was too much work and not nearly enough pay for me to stay
here and leave Bank of America.
Although I learned and really wanted to work at this job, I could not offer
Rene the 24/7 employee he needed and often had to stop working on projects
to go work at my other job.
References available upon request
Contact this candidate