Customer Service Data Entry

Jessica M. Lee

*** ***** **. ***. *** Waterloo, IA 50703

Home-319-***-**** Mobile-319-***-****

****.****@****.***

Objective To obtain a stable clerical/customer service position

in an office setting.

Skills . Excellent . Telephone Answering

Organizational Skills . Word Processing and

. Strong Customer Typing

Relations Skills . 10-Key Calculator

. Computer . Filing

Proficiency . Ability to maintain a

. Data Entry pleasant/professional demeanor

. Positive

Attitude . Excellent phone

. etiquette

Relability/dependabili

ty

Computer: Microsoft Word, Microsoft Excel, Microsoft

Power Point, and Outlook.

Experience Customer Service Representative 2008-2009

Chec King, Cedar Falls, IA

Handled all word processing, typing and

data entry. Entered data for reports, and

all customer accounts. Answered the

telephone and represented the company in

a professional and businesslike manner.

Assisted customers in obtaining cash

advances. Helped with existing accounts,

assisted with daily collection efforts,

and performed daily operations of the

store. Opened and closed the store,

assisted in daily banking

responsibilities. Also assisted in

opening new accounts.

Customer Service Agent 2006-2008

Grainger Parts, Waterloo, IA

Assisted customers in the selection of

products and services, provided customers

with pricing, availability of products

and alternate products available.

Recorded and processed orders, faxes,

pending returns, debits, credits,

inquiries, feedback and quotes.

Collections Representative 2006-2007

The CBE Group, Waterloo, IA

The collection staff works by placing

calls to consumers/subscribers in the

attempt to collect past due funds for a

variety of different services. Collection

representatives strive to recover the

subscriber's payment in full to help them

avoid disconnection of their services.

Subscribers are encouraged to take

advantage of one of the many urgency

payment options available to them.

Packer 2003-2006

Target Distribution Center, Cedar Falls,

IA

Packers are responsible for the

verification/packaging of store

merchandise. Packers must read/understand

each label on the stores master cartons

to ensure the correct placement of each

item. A digital scanner is used to read

package labels, the digital module then

displays the quantity of each item going

to a specific store. Packers work 10-12

hours per day, in a fast paced work

environment that requires heavy lifting.

Excellent communication skills and being

a team player is key in reaching

productivity goals in this production

setting.

Assembler 2000-2003

Engineered Products Company, Waterloo, IA

Engineered Products offers several

different filtering monitoring devices.

Their assembly line workers work together

in small fast paced assembly cells. These

assembly lines consist of 5 to 7 people

assembling small sub-assembly pieces and

parts to construct air/fuel filter

gauges. These gauges are used a variety

of different vehicles, compressors,

hydraulics, and lawn and irrigation

systems.

Education Business Administration 2006-2008

Hamilton Community College, Cedar Falls,

IA

East Waterloo Highschool 1993-1996

Haweye Metro Campus

G.E.D

References Furnished on request.

Contact this candidate