Customer Service Human Resources

JEANINE S. GRANT

**** ********* **** ( Marietta, Georgia 30066-1250

Cell: 770-***-**** ( ******@*******.***

OBJECTIVE Secure a challenging position in Human Resources that provides

an opportunity to gain greater knowledge of all HR

functions with a long-term goal of moving into a management

position in Training and Development.

EDUCATION

Kennesaw State University, Kennesaw, Georgia

Bachelor of Science GPA 4.0 8/2007

Summa cum Laude, Honors Scholar*

Psychology Major; Business Management Minor

* Honors Scholar - Completed special course requirements consisting of 5

additional classes. Taught two Physiological Psychology summer classes

comprised of 42 students. Conveyed complicated areas of study through

comprehensible verbal communication and visual aides. Assisted students

in understanding complex course material by developing a study guide and

holding study sessions after normal class hours. Through my enthusiastic

manner of teaching, knowledge, and encouragement of class participation,

students were highly attentive and responded positively resulting in a

greater understanding of the coursework. Praised by my peers and

professor, I earned the respect of both. Conceived and completed an

original study "Effects of Environmental Cues on Arousal in Restrained

and Unrestrained Eaters."

CAPABILITIES ( Work well with minimal supervision ( Meet

deadlines

( Self-motivated ( Customer service

oriented

( Quality & detail oriented ( Decision-

maker

COMPUTER PROGRAMS

( Slis Payroll System ( AIMS Payroll System (

Ceridian Payroll

( HRIS ( ACT (

Quickbooks

( Microsoft Office 2003/2007: (Word / Excel / PowerPoint / Outlook)

( Lotus 123 ( Lotus Freelance ( Lotus

WordPro

QUALIFICATIONS

Payroll Specialist

1/2008 - 10/2009

Administaff - Kennesaw, GA

Accurately processed an average of 75% of 130 assigned client payrolls

to our 2 person team. Within first 6 months steadily improved payroll

process time from 72% to 90+% before 12noon deadline. Proactively

contacted clients to determine upcoming needs and/or changes.

Effectively executed and resolved majority (85% or more) of team's

client issues researching alternatives and finding the best possible

resolution while staying within compliance of payroll laws. Fulfilled

all client special requests by or before client deadlines. Developed

single reports combining 2 or more reports for ease of client review.

Excellent client rapport due to strong listening skills, follow up,

and communication skills all of which helped in determining any

potential issue in an effort to thwart future problems. Trained newly

assigned clients in payroll processes. Liaison between HR, Sales and

Client Services. Customer satisfaction #1 priority. Received multiple

client communications of praise and an Accommodation.

Payroll Specialist

6/2000 - 4/2001

Administaff - Kennesaw, GA

Processed payroll with accuracy for 60 clients (700+ employees)

totaling in excess of $1,000,000. Monitored and maintained detailed

client employee records within narrow time limitations. Ensured

delivery of payroll checks by personally packaging client checks.

Attention to detail and accuracy saved the company time and money.

Researched and resolved client-specific issues creating a client

relationship based on trust. Maintained clear verbal and written

communication with client base and team members to better serve the

customer and developed exceptional customer satisfaction. Built up

excellent internal and external customer relations.

Human Resources Assistant

Coloplast Corporation -Marietta, GA

9/1997 - 3/2000

(TRC Temp Agency - temp to hire)

Promoted from receptionist to HR assistant within three months of

hire. Conducted orientation for new hourly employees. Performed as

employee liaison. Initiated and redesigned the HR filing system

containing employee data records to ensure compliance with state and

International laws. Tracked attendance records, documented employee

attendance warnings and initiated meetings with supervisors to convey

and forestall potential absenteeism issues. Served as backup to the

payroll specialist. Assisted employees in sale of stock shares.

Facilitated planning and coordinating all details of company annual

events to insure a well organized and well run function. Through

strong communication skills and approachable attitude, developed an

excellent rapport with all levels of the corporate hierarchy.

[Position eliminated in reorganization]

MEMBERSHIPS AWARDS

National Society of Collegiate Scholars President's

List (5 semesters)

Psi Chi

Phi Kappa Phi

ADDITIONAL INFORMATION

Adaptable, analytical, exceptional interpersonal skills, committed to

excellence, ability to clearly convey complex material to others,

loyal, reliable, dedicated and hardworking. Maintain professional

demeanor under any circumstance.

Contact this candidate