Project Manager Management
Resume:
John Martin York, PMP
** **** ******, ******, ** 06354
*********@*******.***
SUMMARY
. Professional project manager with extensive background
in varied settings. Ability to manage, train and
implement multiple projects simultaneously.
SKILLS
. Project Management Professional, Waterfall Methodology,
MS Access, MS Excel, MS Word, Visio, Microsoft Project,
COBOL, SQL, PL/SQL, BRIO SQR, Oracle Forms 4.5, JCL,
UNIX, Windows XP
EXPERIENCE
2007 United Natural Foods - Dayville Connecticut
To 2009 PMO Coordinator
. Employed as PMO Analyst for United Natural Foods. Assist
in setting up the PMO Office.
. Assisted project managers
. Tracked and reported on projects using MS Project
. Conducted PMO audits of various projects
. Provided project management coaching
. Implemented PPM tool Daptiv.
. Tracking all projects and reporting on project progress
and health to senior management
. Created and maintained project documentation in
Microsoft SharePoint.
2006 PDS Technical Services - Hartford Connecticut
Project Manager - New voting technology
. Employed as a project manager for implementation on new
voting technology for the State of Connecticut
. Developed project plans, training schedule, set up help
desk.
. Waterfall Methodology
. Tracked and reported on project using MS Project
. Managed projects for twenty-five towns located
throughout the state.
2005 Allmerica Financial - Worcester, Massachusetts
Project Manager - Claims Division
. Employed as a consultant to oversee multiple projects
ongoing in the Claims Division at Allmerica Financial
. Coached other Project Managers in the proper use of
project management
. Monitored the project plans, timelines, deliverables and
stakeholder management.
. Tracked and reported on projects using MS Project
2003 American Legion Ambulance Fund - Moosup, Connecticut
To 2005 Project Manager - HIPAA
. Served as Volunteer Project Manager for HIPAA Privacy
and HIPAA Security
. Defined requirements by interpreting federal and state
HIPAA regulation
. Waterfall Methodology
. Planned the scope and definition of the project, defined
activities and their scheduling
. Tracked and reported on project using MS Project
. Planned resources
. Budgeted project costs
. Supervised the project execution and implementation.
. Kept board of directors informed by reporting status.
. Served as HIPAA Information Officer for American Legion
Ambulance Fund.
1984 Hartford Insurance - Hartford, Connecticut
To 2003
Project Manager/Team Leader 1998 To 2003
. Managed three associates charged with serving as the
first point of contact for the 900 end-users of the
Disability Claims System.
. Analyzed workloads and assigned work to associates
managed the release of all system enhancements and fixes
into the production environment and ensured that nightly
production was completed.
Project Manager
Served as Project Manager for the Medical Underwriting
Information Management Batch System
. The system was designed and built to support the Medical
Underwriting call center.
. Waterfall Methodology
. The system was integrated with a Java front-end system.
. Defined customer requirements by meeting with Subject
Matter Experts (SME), Planned the scope and definition
of the project
. Defined activities and their scheduling
. Planned resources
. Budgeted project costs
. Tracked and reported on project using MS Project
. Supervised the project execution and implementation.
. Communicated with customer and project team by chairing
weekly status meetings
Served as Project Manager for Year 2000 Project for the
Disability Claims System, resulting in zero problems with
the system
. The Disability Claim system supported multiple claim
centers located throughout the United States.
. Waterfall Methodology
. Defined customer requirements by meeting with Subject
Matter Experts (SME), planned the scope and definition
of the project
. Defined activities and their scheduling
. Planned resources
. Budgeted project costs
. Tracked and reported on project using MS Project
. Supervised the project execution and implementation.
. Informed customer and project team by chairing weekly
status meetings.
Served as Project Manager for two (2) Oracle Forms
Conversions for the Disability Claims System
. The Disability Claim system supported multiple claim
centers located throughout the United States.
. Waterfall Methodology
. Defined customer requirements by meeting with Subject
Matter Experts (SME), Planned the scope and definition
of the project
. Defined activities and their scheduling
. Planned resources
. Budgeted project costs
. Tracked and reported on projects using MS Project
. supervised the project execution and implementation
. Informed customer and project team by chairing weekly
status meetings
Team Leader
. Streamlined the help desk process
. Reduced staffing requirements by eliminating duplication
of efforts
. Reduced average time spent completing a help desk
request from eight to five hours and lowered operational
costs by 30%.
. Managed a help desk reporting application that enabled
end-users to track their help desk request
. Provided management with metrics on request.
Oracle Developer 1994 To 1998
. Advanced to optimize the performance of the Disability
Claims System by analyzing, SQL programming and testing
enhancements and fixes to the system
BRIO SQR Developer 1994 To 1998
. Advanced to optimize the performance of the Disability
Claims System by analyzing, SQR programming and testing
enhancements and fixes to the system
Cobol Developer 1984 To 1994
. Worked primarily within Property & casualty, analyzed,
programmed and tested enhancements and fixes to the
Statistical Reporting System and the General Liability
System and provided programming support to internal
auditors and fraud investigators
EDUCATION
Eastern Connecticut State University - Willimantic,
Connecticut
. Bachelor of Arts in Economics
. Member of the Economics Honor Society
Manchester Community College - Manchester, Connecticut
. Associates Degree in General Studies
. Member of Phi Theta Kappa
CERTIFICATION
November 2003 Villanova University
. Online Certificate Program
. Six Sigma Green Belt Certification
January 2001 George Washington University - Washington, D.C.
. Masters Certificate in Project Management
Project Management Institute Newtown Square - Pennsylvania
. Project Management Professional Re-certification May
2008
. Project Management Professional Certification July 2001
MILITARY
March 1968 US Army
To March 1970
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