Customer Service Sales

Shalinda C. McKey

**** ****** **** ~ Unit **

Santa Ana, CA 92705

Contact Number: 254-***-****

**************@*****.***

PROFESSIONAL PROFILE

• Computer literate with MS Office applications, Adobe Photoshop, Quark Xpress and QuickBooks

• Exceptional verbal and written communication skills with strong command of the language for

editing and creation of materials

• Personnel and operations management experience, project management from conception through

implementation and follow up

• Strong focus on customer service skills with outgoing personality and professional demeanor

EMPLOYMENT HISTORY

Office Manager

Euromasters Classic Cars January 2010- May 2010

• Answered multiple phone lines

• Account payables and account receivables

• Filing and data management

• Created Correspondence

• Ordered supplies

• Scheduled meetings and made travel arrangements

• Data entry

• Performed general office duties

• Proofreading and editing

Document Coordinator December 2007 – April 2009

Aerotek Staffing/American Home Mortgage Servicing, Inc., Irvine, CA

• Calculated minimum bid amounts for properties going to foreclosure sale and submitted them to

Assistant Vice President for approval.

• Prepared reinstatement and pay-off figures informing borrowers of amount owed to pay off

accounts or reinstate good standing.

• Completed documents with necessary information and signatures for processing.

• Searched for missing documents in various databases and uploaded files into appropriate accounts.

• Received and sorted mail for various departments; handled confidential documents and funds and

ensured that they were safely delivered to the correct department; prepared outgoing, overnight mail

for the Foreclosure Department.

• Updated and maintained information pertaining to various attorneys that we did business with.

SHALINDA MCKEY, Page Two 254-***-****

• Assisted other employees to finish various tasks and help increase productivity.

• Met deadlines while ensuring that the finished product was of upstanding quality.

Sales Event Coordinator September 2006 – June

2007

Advanced Access, Anaheim, CA

• Cold called real estate offices to schedule presentations for an assigned Regional Sales

Representative; researched and composed a list of contacts to call.

• Worked with one of the top Sales Representatives at the company.

• Created and distributed eye-catching, memorable flyers to ensure optimum attendance at

presentations.

• Formed and maintained professional relationships with real estate brokers.

• Followed up with customers to ensure satisfaction with our products.

Sales Representative/Managing Editor, Images Magazine August 2005-February 2006

B Graphics and Fine Arts, Riverside, CA

• Handled all administrative duties such as answering phones, filing, faxing, mail, office management.

• Processed credit card transactions.

• Planned and implemented a certified dealer program to help minimize the creation and

distribution of copied artwork.

• Restructured and updated a contact system that chronicled all of the company’s certified

dealers.

• Composed and edited correspondence; wrote articles for publication.

• Helped revise the format of a widely distributed art publication; scheduled and monitored

photo shoots for inclusion in the publication; proofread all articles before inclusion in

publication

• Conducted interviews.

Leasing Consultant March 2005 - August

2005

Apt Personnel, Inland Empire, CA

• Provided back-up management for different leasing properties throughout the Inland Empire.

• Provided guided tours of leasing properties to potential renters; followed up with potential

clients.

• Answered phones; updated and maintained leasing files.

• Ensured assistance and satisfaction with all tenants’ needs.

EDUCATION

Bachelor of Arts, Mass Communication, 2003

Texas State University, San Marcos

References available upon request

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