Customer Service Technical Support
Resume:
Jamie Taylor
Lenexa, KS 66215
Cell: 913-***-****
*****.*********@*****.***
Summary
Skilled Technical Support professional with experience in a Help Desk and
Technical Support capacity working with Active Directory, Group Policy,
Outlook, Windows Server 2000/2003 and MS Office.
Technical Experience
Software: MS Active Directory, DHCP, TCP/IP, Cabling, MS Office 2003/XP.
Systems: MS Server 2003, MS Windows 2003/XP/Vista.
Hardware: Printers, PCs, Desktops.
Certifications:
. A+
. Network +
TECHNICAL TRAINING
Centriq Training Center, Leawood, KS
11/2008 - 04/2009
Network Administrator Program
Technical Competencies:
Installing and supporting Windows XP/2003 in virtual environment.
Basic configuration of the Desktop and IE.
Configuring, managing, and maintaining hardware.
Creating users and groups in a domain and on local machines.
Managing a network with local and group policies.
Planning and designing a network environment.
Basic understanding of security, printer management, monitoring server
performance, and troubleshooting disaster recovery.
PROFESSIONAL EXPERIENCE
Robert Half Technology-Temp Agency/ CSC-Covansys, Lenexa, Kansas
12/2009 - 04/2010
Help Desk Analyst (Temp Assignment)
. Responsible for the intake and resolution of inbound calls related to
client hardware and/or software.
. Responsible for the processing of work that adheres to the established
processes and procedures to ensure that
quality standards, efficiency, productivity and SLA
agreements are met or exceeded.
. Keep customers informed of progress,
driving issues through to resolution,
working with technical teams to
obtain solutions, and escalate issues which won't be
resolved within the SLA's to line management.
Robert Half Technology-Temp Agency/ Freightquote, Lenexa, Kansas
06/2009 - 07/2009
Desktop Support (Temp Assignment)
. While on assignment at Freightquote, provided support with Ghost Server,
interfacing with 600+ users to support their needs.
. Provided first-level or end-user support for computer systems, which may
include software such as Great Plains Dynamics and Makorma.
. Assisted staff with the installation, configuration, and ongoing
usability of desktop computers, peripheral equipment and software.
HR BLOCK, Overland Park, Kansas
01/2009 - 04/2009
Customer Service Coordinator (Seasonal)
. Answered phones calls regarding information on services offered.
. Scheduled hourly client appointments.
. Greeted customers in the lobby.
UNITED STATES MARINE CORPS, Camp Pendleton, California
07/2001 - 07/2005
Corporal (MOS 3112- Logistics)
. Conducted meeting while advising military and DOD civilians of their
entitlement for shipment of personal property, passenger travel and
interpreting government regulations.
. Documented and inventorying freight, cargo and material shipments of all
types.
. Operated automated data terminal equipment.
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