Customer Service Sales
Resume:
Nicole M. Stark
Rancho Cucamonga, CA 91730
Phone: 909-***-****
Email: ***************@*******.***
OBJECTIVE:
Seeking a position in a challenging, fast-paced environment, that allows me
to utilize my people skills.
SKILLS:
MAC and PC Proficient
Microsoft Word
Microsoft PowerPoint
Typing- 50+ WPM
Use of Multiple Line Telephone Systems
Hard Working
Team Player
Very Detail Oriented
Able to Take Direction Well
Able to Work Well Under Pressure
Flexible
Reliable
PROFESSIONAL EXPERIENCE:
Jan 2003 - Present
Headkeeper Salon - Upland, CA
Salon Manager
. Front Desk Receptionist
. Maintain stylists' appointment books
. Appointment scheduling for clients
. Responsible for maintaining inventory and ordering supplies from vendors
. Takes in and records payments from customers
. Collects monthly rent from stylists
This is a family-owned business in the hair styling industry. I began
working part-time as a receptionist booking and confirming client
appointments. As my knowledge of the industry increased and I became more
familiar with the business I was given additional responsibilities. I am
now responsible for managing the daily operations and business aspects of
the salon.
April 2000 - Oct 2005
Applebee's Restaurant- Montclair, CA
Server
. Customer service
. General restaurant server duties
. Mentored newly hired employees
I began as a hostess at Applebee's and worked my way up to the serving and
bartending positions. My multi-tasking skills came in very handy while
working in the food service industry. As a server I always seemed to have
about 10 different things going on at once, being able to prioritize my
tasks while paying close attention to detail and working as part of a team
were absolutely vital to my success in the industry.
Oct 2001 - Dec 2003
Ontario/Montclair School District - Ontario, CA
Classified Substitute
. Substitute teachers' assistant for handicapped students, physical
education, RSP, and pre-school.
Being able to work with children with special needs was one of the most
positive experiences in my life. This job was extremely tough and quite
exhausting but it was also very rewarding and fulfilling. I took great
pride in being someone that these children could not only rely on for help
with certain things that they were unable to accomplish on their own, but
also in knowing that I was someone these children could trust to treat them
with the respect and dignity they deserved.
Feb 2002 - July 2002
Romano's Macaroni Grill - Rancho Cucamonga, CA
Hostess - Server
. Customer service
. Began as a Hostess: coordinated flow of the restaurant
. General restaurant server duties
. Trained newly hired hostesses
I began as a hostess and was quickly moved up to the serving position. The
atmosphere at the restaurant was a bit more refined than my previous
positions had been and I welcomed the challenge of getting out of my
comfort zone and working in a different type of environment. I trained new
hostesses on how to quote accurate wait times for our guests and taught
them the appropriate method of managing a floor chart while seating guests
in various servers' sections in order to maintain a smooth and orderly flow
in the restaurant, especially during our busiest times. Paying attention to
detail while providing excellent customer service and making sure guests
had a wonderful dining experience were my top priorities while working for
the company.
Oct 1999 - June 2000
Juxtapose - Montclair, CA
Sales Associate
. Assisted clients with merchandise and fashion trends
. Helped design floor sets
Working at Juxtapose was an excellent experience. I was able to gain
knowledge and experience in many aspects of the sales industry during my
time with the company, everything from how to provide the best customer
service to learning about various sales techniques to designing floor
samples in order to display merchandise and help boost store sales.
EDUCATION:
University of La Verne La Verne, CA
B.A. Organizational Management 2008 - Present
Mt. San Antonio College Walnut, CA
Associates of Arts Degree, Transfer Degree 2004 - 2007
References Available Upon Request
Contact this candidate