Management Manager

JOHN HODDER

***** ****** ***** *****

Poway, Ca *2064

Cell (Preferred) 858-***-****, Home 858-***-****

Email: abls4j@r.postjobfree.com

Career Profile

Senior Executive with a proven successful track record in Leadership of

large operations and major programs. Domestic and International experience

encompassing: Distributed High Tech Computing Operations, IT Outsourcing

and Offshoring, Large Program and Operations management, Business Process

Reengineering, and Engineering management in numerous industries:

Manufacturing, Insurance, Telecommunications, Gaming, and state and federal

government. Additional expertise includes:

Program Management Engineering Management Business

Development

Infrastructure Management Transition/Transformation Strategic

Planning

Global Account Management Organizational Planning ERP

Implementation Operations Management Software

Engineering

Professional Background

Northrop Grumman Corporation

(2007 - 2009)

Executive Director Programs (2007 - 2009)

Executive responsible for the provision of all IT services, including

transition of personnel and services from prior supplier, transformation to

a new IT model, and follow-on overall service delivery for the County of

San Diego account. Under this contract Northrop Grumman provided all IT

services to the County of San Diego. The $640 million contract provided

full service (Infrastructure, Applications support and development, Data

Center and Help Desk) outsource management of all IT services for the

County of San Diego.

Selected Accomplishments

. Received the 2007 Northrop Grumman Presidents award for services provided

to the County of San Diego for emergency support during the fire storms.

. Successfully led an integrated organization of 650 personnel that

included Northrop Grumman employees and third party suppliers (EDS, AT&T,

Bearing Point, and Oracle).

. Implemented account wide cost reductions stopping prior administrations

losses.

. Served as the Executive Director of the San Diego Futures Foundation

board.

Computer Sciences Corporation

(1998 - 2006)

Executive Vice President Global Transformation Solutions

(2004 - 2006)

Senior Executive managing overall service delivery to the client's five

multi-national lines of business in Switzerland, Germany, Italy, UK and US.

The client, an International Financial Services provider, outsourced their

IT operations to CSC under this contract. In this position I reported

directly to the President of the Global Transformation Solutions group

within CSC's Outsourcing business. Total complement of reporting employees

was 2500 across UK, Europe, India and the United States. This outsource

program was a $1.3 billion 7 year engagement.

Selected Accomplishments

. Directed 2500 employees in the reengineering and transformation of the

clients 5 lines of business to a single centralized global operating

model within 14 months

. Restructured and consolidated application support achieving a

standardized consistent delivery of IT services to the five global Lines

of Business

. On-boarded and transitioned 2500 staff globally from the client to CSC,

moved work to offshore resources (Canada, India, Bulgaria), standardized

development methodologies and processes, and performed application

rationalization across the Lines of Business while achieving significant

client operational cost reductions

Account Executive (2003-2004)

Regional Account Executive directing overall service delivery for

southeast region mid-market accounts. Reporting to the Vice President of

Mid Market outsource accounts.

Selected Accomplishments

. Led, managed and mentored a diverse group of 5 account executives and

1200 personnel servicing 14 outsourced accounts within the Eastern region

of the US resulting in:

o Increased regions revenue stream from $68M per year to $95M

o Exceeded target profits while maintaining high customer satisfaction

o Managed client relationship, directed personnel, developed and managed

operating budgets for each account and region, while providing continuous

improvement of service delivery in each account and ensuring consistent

day to day operations

Director Applications Delivery Management (2001 -

2003)

Senior Application Solutions Executive managing overall service delivery to

the client, AT&T. Position reported directly to the President of

Applications Service Delivery, and was responsible for the executive

management of the AT&T outsourcing engagement, a 7-year $1.2 Billion

contract.

Selected Accomplishments

. Led 1,200 management and technology professionals supporting three major

data centers, a large suite of highly integrated applications, and the

largest telecommunications billing operation in the world

. Collaborated with the client chief information officer and senior

executives to achieve business process change, production improvement,

and management change to the IT operation and the client user community

resulting in:

o Achieving significant client operational cost reductions,

o Standardized work authorization, program management, problem management,

release management, and reengineered the clients' business processes

o Streamlined software development processes, transferred work to offshore

centers, and standardization to a singular operating model

. Implemented an account performance indicator, a balanced scorecard, that

trended up for the entire engagement showing high client satisfaction and

the attainment of world-class IT service levels

Director of Transition and Transformation (1998 -

2001)

Executive directing multiple IT Outsource transition and transformations

for new client accounts. Teams were responsible for transitioning personnel

from clients to CSC and the transformation of the acquired operations to

CSC's global operating model.

Selected Accomplishments

. Directed large teams responsible for transitioning personnel from clients

to CSC and training and implementing CSC's best practices in the areas of

IT management, service delivery, data center management, service level

agreements, project methodology, and business process change

. Successfully transitioned and transformed operations from Nortel, Pratt &

Whitney, General Motors, and British Telecom. Total compliment of

transitioned personnel from clients to CSC was over 14,000 in the US, UK,

Germany, Switzerland, Italy, and Canada

CUBIC Corporation (1991 - 1998)

Manager Business Development - Cubic Automatic Revenue Collection Group

(1995 - 1998)

Business Development responsibilities included everything from customer

interfaces, customer review meetings, proposal development, capture

management including identifying teaming/partnering opportunities, and

negotiation of partnerships with suppliers/systems integrators.

Selected Accomplishments

. Formulated and implemented worldwide sales and marketing strategies

resulting in increased client leads and client awareness of products

. Established major international strategic alliances for new business,

managing marketing communications, public relations group, and the

corporate proposal group

. Led business development groups in the target and capture of major

contracts for domestic and international client base resulting in major

contracts with the London Underground, Chicago Transit authority, New

York transit authority, and the Washington DC transit authority.

Senior Program Manager (1991 - 1995)

Program Management responsibilities included managing electrical and

mechanical engineering, software and systems engineering, and manufacturing

teams for the fulfillment of contract obligations and the betterment of

product capabilities.

Selected Accomplishments

. Led multi-disciplined (electrical/mechanical/firmware, and mainframe)

engineering teams

. Led the major reengineering program, specialized design development,

manufacture, and implementation, for the Chicago Transit Authority for

automatic fare collection.

. Negotiated and managed reengineering project for the metropolitan

transportation agency in Monterrey, Mexico

ADDITIONAL EXPERIENCE (1976 - 1991)

Worked for the following technology companies in various positions: Control

Data Corporation, NCR Corporation, Sedona Software, ELXSI, and

International Totalizator Corporation. Positions included Vice President of

Operations, Major Programs Manager, Technical Support Manager, Engineering

and manufacturing manager, Systems Programmer, and Operating Systems

Developer.

Gained significant experience in areas including international program and

project management; international contracts, engineering design,

development and testing; manufacturing management, applications training

and support; operating systems development, upgrade, and maintenance; field

technical support; customer support; and infrastructure design and

reengineering. Responsible for ensuring the delivery of cost effective high-

quality services to customers located in numerous countries, including

organizations in Europe and Asia-Pacific. Traveled extensively worldwide

while performing program management and systems integration roles.

Accomplishments

. Reengineered a company's infrastructure in the areas of product

engineering and software development, market analysis, product

positioning, and the development of a nationwide distribution network for

its entire line of products

. Successfully implemented the first computerized Lottery system and

nationwide network for the country of Malaysia

. Managed a multi-disciplined engineering team to design, manufacture and

successfully implement countrywide gaming systems in Sweden, Norway,

Taiwan, Hong Kong, Singapore

. Managed field technical support group for super mini-computer

manufacturer

. Managed a team of operating system specialists tasked with developing

graphics software on 28 different mainframe hardware and software

platforms

. As an Operating Systems developer performed development of a missile real

time command and control operating system based on the Control Data Cyber

mainframe

EDUCATION

B.S., Management Information Systems, University of Arizona

B.S., Operations Management, University of Arizona[pic]

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