Customer Service Computer Science

Kevin Murphy

**** ********* **. + Jeffersonville, IN 47130

Cell: 502-***-**** + E-mail: ***********@*****.***

OBJECTIVE

To gain knowledge and experience in the Information Technology

industry

EDUCATION

Bachelor of Science Degree

Indiana University Southeast New Albany,

IN

Major: Computer Science - Information Systems

Minor: Business

Cumulative GPA 3.86/4.0

Graduated with High Distinction, May 2010

Honors: Chancellor's List for highest academic achievements (four

semesters)

Dean's List (five semesters)

Associate of Science Degree

Indiana University Southeast New Albany,

IN

Major: Computer Science - Database Systems

Cumulative GPA 3.89/4.0

Graduated with High Distinction, December 2008

EMPLOYMENT

The Home Depot Clarksville, IN

Head Cashier May 2007 to

present

. Supervise and train cashiers to provide excellent customer

service

. Analyze individual cashier performance metrics in order to

execute above duty

. Actively pursue in-store customers and help provide project

solutions

. Provide assistance to customers over the phone by directing

calls to proper departments and answering front-end related

questions

. Manage supplies and maintain equipment needed to sustain

front-end operations

The Home Depot Clarksville, IN

Cashier August 2006 to May 2007

. Provided excellent customer service by offering a fast,

accurate checkout experience

. Greeted and assisted customers in locating items in the

store

. Helped customers load bulky or heavy purchased items into

vehicle

RELEVANT KNOWLEDGE

Hardware

. Helps maintain point of sale computer hardware at current

employer

. Custom built and currently maintains three personal computers

at home

. Set up and maintains current home wireless and wired network

Software

. Has functional knowledge of Microsoft Word, Excel,

PowerPoint, and Access

. Familiar with using the following operating systems: Windows

98, XP, Vista and Mac OS X

. School related experience programming in Visual Basic, C++,

and Java

REFERENCES

Available upon request

Contact this candidate