Customer Service Sales
Resume:
Carol Liberty
***** ******** **** ******, ** **076
*****.*******@****.***
HIGHLIGHTS OF QUALIFICATIONS
. Over 18 years experience working in the Petroleum Division of a large
agricultural corporation
. Excellent customer service and communication skills
. Proven successful working independently and as a team member
. Detail-oriented with strong problem solving skills
WORK EXPERIENCE
Department of Homeland Security National Records Center
December 9, 2008 - December 15, 2009
(for McNeil Technologies, Inc.)
FOIA (Freedom of Information Act) Analyst
I was hired by McNeil Technologies on a one-year contract agreement to
process FOIA (Freedom of Information Act) cases to eliminate a 65,000-case
backlog. Every immigrant coming into the United States has an A-file
(case), which contains all documents created during the immigration
process. When an immigrant requests to receive a copy of their file, I
(the FOIA Analyst) review each page of the file and redact any information
that is protected from disclosure by any of the nine exemptions contained
in the law or by one of three special law enforcement record exclusions.
Once all pages of a case had been completely redacted, I then created a
summary letter to the immigrant and created a final summary case note for
the file.
As a FOIA Analyst, I was responsible for processing four cases or eight
hundred pages per day. During this project I received two monthly Spot
Awards for superior performance (averaging 1,200 pages per day) and one MVP
Award. Given the huge backlog, we were offered overtime to help speed the
processing. I worked 56 hours a week for the majority of the project.
Sprint Corp. (for K-Force Staffing) Overland Park, KS
August 2007 - July 2008
Commissions Analyst II
Main responsibility was to ensure accuracy of the Dealer Commission
database (perform system clean-up, updates, add new dealers, terminate
dealers, assign codes, update comp plans, etc.). Accuracy of the Dealer
Commission database was critical to ensuring correct payout to thousands of
dealers monthly, averaging $150M. Performed updates and research in the
new commissions system, as well as the old commissions system. As
processes and procedures were established in the new system, I was
responsible for creating M & Ps (Methods & Procedures - document describing
how to perform a process.)
. Demonstrated the ability to analyze and interpret data.
. Trained 3 Sales Compensation Analysts.
. Understood and applied correct compensation plans and start-up rules
for third party dealers as required.
. Demonstrated the ability to meet deadlines while maintaining accuracy.
. Interacted with internal departments gathering supporting
documentation to comply with requests to update the database.
. Interaction with IT included: submitting requests to make updates
that could not be performed through the GUI, communication of
performance issues with the new system, and performing testing to
resolve those issues.
. Investigated setup issues that were the result of improper payment to
a dealer.
Cerner Corporation Kansas City, MO
May 2006 - November 2006
Support Analyst
. Resolved client service requests including application issues,
enhancement requests, and performance issues.
. Answered calls from clients recording details of issues and
documenting information for further investigation.
. Investigated application issues by querying the database,
collecting data maps, and reviewing rules.
Cenex Harvest States Cooperatives St. Paul, MN
December 1983 - June 2006
(Formerly Farmland Industries, Inc., Kansas City, MO)
Refined Fuels Terminal Pricing Analyst, 14 months
. Analyzed competitor prices at each terminal for positioning. Posted
price changes daily giving consideration to customer demand, market
conditions, and supply.
. Monitored daily activity of crude oil, gas, and heating oil on the New
York Mercantile Exchange (NYMEX).
. Participated in daily team discussion via videoconference to determine
price changes.
Energy Sales Marketer of Propane, 2 years
. Served states of Colorado, Kansas, and Northwestern Nebraska.
. Negotiated the sale of futures contracts and financial contracts.
. Responsible for selling propane produced at our Coffeyville, KS
Petroleum Refinery.
. Maintained good relationships with many customers, suppliers and LP
transport carriers.
. Scheduled delivery of LP loads between customers, suppliers, and LP
carriers.
Warranty Administrator, 3 years
. Developed and presented presentation about the "New and Improved"
Total Maintenance Warranty Program to all petroleum field personnel.
. Provided statistical information to our marketing department.
. Assisted in development of new Fleet Warranty Program.
. Monitored Oil Test Analysis reports.
. Performed as backup to supervisor of Grease Plant Quality Control
Laboratory, performing a variety of tests on grease samples.
. Assisted marketing department with incentive programs to increase
sales and perception.
. Proofread changes to contracts, applications, brochures, and other
printed warranty material prior to final print.
Information Coordinator, 6 years
. Handled incoming customer service calls.
. Provided cross reference of competitor brand lubricants to Farmland
products.
. Recommended lubricants in specific applications for agricultural
equipment.
. Handled administrative duties for the agricultural equipment warranty
program, including:
* approving applications * transferring coverage to a
new owner
* data entry of applications * issuing contracts and
supporting materials
* issuing awards to cooperative petroleum sales force for their
participation in enrolling units in the program, etc.
. Tracked status of petroleum samples in two laboratories (one in-house
and one in Colorado).
. Received and logged petroleum samples for testing.
. Disposed of petroleum samples in an approved EPA Manner.
. Handled administrative duties in a department consisting of one
manager and four engineers, which included:
* updating product specification sheets * entering
payroll data
* distributing mail * ordering office and
laboratory supplies
* typing and distributing letters explaining petroleum
sample test results
Crude Oil Accounting Clerk, 3 years
. Data entry of crude oil run tickets, enabling lease crude payments to
over 4,000 owners, totaling $6,000,000 monthly.
Crude Supply Accounting Clerk, 2 years
. Accounts payable clerk
Crude Supply File Clerk, 6 months
. Maintained lease crude owner files
EDUCATION
Park University Parkville, MO
2004 - 2006
Bachelor of Science,
Information and Computer Science, emphasis in Systems Analysis, GPA 3.95
Related coursework: Java Object-Oriented Programming, Web Programming
(XHTML, HTML, CSS, JavaScript, JSP,), User Interface Design (Visual Basic),
Computer Networking, Information Systems Management, Systems Analysis and
Design, Object-Oriented Modeling (UML), Data Management Concepts
(Relational Databases, SQL)
Maple Woods Community College Kansas City, MO
2002 - 2004
Associate of Arts, July 2004, GPA 3.76
Farmland Industries, Inc. Kansas City, MO
1983 - 2002
Attended numerous petroleum-related courses and self-betterment courses,
including Dale Carnegie.
Contact this candidate