Customer Service Data Entry
Resume:
Essence Brooks
Rochester, New York 14624
E mail: **************@*****.***
Job Objective Seeking a Administrative, Clerical, or Customer Service position that will allow
me to enhance my level of knowledge and experience in Health & Executive
Information Processing
Skills Summary
Customer service experience, Able to multi-task
Ability to type 40-50 wpm, Proficient with 10 Key
Strong Microsoft Office Skills
Medical insurance Claim, medical records,
EOB,COB,HCFA,UB04,UB92,CMS-1500
Education Rochester Business Institute/Everest Institute Rochester, New York
2001-2003 Associates Degree (A.O.S)
Major: Administrative Information Processing- Medical / Executive - GPA 3.11
Work History/
Experience
4/07-6/10 Excellus Blue Cross Blue Shield Health Plan - Insurance Claims Processor
Rochester, NY Duties: Processing inpatient & outpatient medical insurance claims (HCFA, CMS
1500, UB-04, UB-92, Subscriber submitted claims, Pharmacy claims), verifying
insurance, sending out correspondence, requesting & locating medical records,
adjusting claims, verifying payments against the system
1/07-4-07 Kelly Services – (Temp Assignment) Office Assistant, Data Entry Clerk
Rochester, NY Duties: Entering applicants data into computer system, sending out
correspondence, filing, copying, filling in for receptionist
5/06-10/06 ACS - Data Entry Operator
Rochester, NY Duties: Entering data into the computer system, filling out insurance claim
forms (HCFA, CMS 1500, UB-04, UB-92, Subscriber submitted claims), entering
member enrollment forms, scanning documents into the system for entry
3/06-4/06 Coast Dental - Receptionist
Atlanta, GA Duties: Checking patients in and out, verifying insurance, answering phones,
filing, faxing, copying, collecting co-pays, scheduling, confirming appointments
5/04-3/06 Verizon Wireless - Customer Service Rep
Rochester, NY Duties: Received inbound calls from customers regarding billing and equipment
issues, up selling products & services, explaining contracts, data entry, outbound
calling, ordering equipment
11/03-5/04 GLC Business Services - Office Assistant
Rochester, NY Duties: Answering Multi-Line Switchboard,
organized files, scheduled appointments, Sort/Mail delivery,
faxing, copying, preparing Fed Ex & UPS packages for delivery, meeting setup
07/01-11/03 Wal Mart Supercenter - Cashier, Stocking, Clothing Associate, Phone attendant
Rochester, NY Duties: Performed cash register duties, cash handling, trained new associates,
solved customer/employee issues, stocking shelves
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