Customer Service Administrative Assistant

OBJECTIVE

A challenging position where I can utilize and further develop my

educational training and skills as a valuable asset to a respectable

company.

EDUCATION

Sept 2007 - June 2010 Keller Graduate School of Management

University Miami, FL

Masters in Business Administration with concentration in Information

System Management

Jan 2001 - April 2004 Florida International University

Miami, FL

Bachelors in Computer Science

EXPERIENCE

Nov 2008 - Present The Advocate Program, Inc.

Cutler Bay, FL

Front Desk Operations/ Customer Service

. Managing and maintaining computerized education/ registration

software.

. Provided technical support to operations department

. Responsible for office management including establishing monthly

reports, maintaining files, maintaining inventory, directing incoming

calls, processing payments and vault closing.

Jan 2006 - June 2007 Miami-Dade County Public Schools

Miami, FL

Technology Teacher

. Establishing and maintaining curriculum for students with interest in

technology.

. Teaching and mentoring students while they learn regarding computer

software programming including HTML design, drafting, advance

technology, and Web design.

. Provided classroom instructions, Evaluated and report student's

progress during school year.

Dec 2004 - July 2005 Ogilvy & Mather

Miami, FL

Data Entry Specialist/ Administrative Assistant

. Create and maintain databases including compiling and categorizing

information. Liaison to customers as well as processing customer

accounts using SAP software.

KNOWLEDGE, SKILLS, ABILITIES

Programming Languages: Java, C++, Visual Basic.Net, SQL, HTML

Applications: MS Office (Excel, Access, Outlook, PowerPoint, Word), MS

FrontPage, Adobe Photoshop / Image, Ready CS, Dream weaver, Flash,

Fireworks, MS Visual Studio, JBuilder, JCreator, Auto Desk Architectural

Design

Infrastructure: Install and configure wireless access points, DSL/Cable

modems and small home networks

ACCOMPLISHMENTS

Technology Student Association (TSA) Chapter Sponsor. 2003 - Apr. 2004

Provided instructions and guidance to students in competitions such as:

Cyberspace Pursuit, Transportation Modeling, Flight Endurance, Promotional

Graphics, Imaging Technology and career comparison.

Florida International University Sept. 2003 - Apr. 2004

. Developed and coded an online store system using Java, mySQL, and Java

servlets, including the user interface, data structures, and the

network code.

. Developed a chat room application using Java.

LANGUAGES

Fluent in English and Spanish

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