Customer Service Sales

ELIZABETH R. BARGERSTOCK

**** ********, *** *** 734-***-****

Canton, Michigan 48188 ********@*****.***

CAREER SUMMARY

Hardworking, dependable, detail-oriented and determined individual seeking

a challenging position to utilize my mathematics education. Recently

graduated with a Bachelor of Science in Mathematics and specialization in

Actuarial Sciences from Michigan State University. Previous work

experience includes providing customer service, clerical responsibilities

and computer experience.

PROFESSIONAL EXPERIENCE

CVS PHARMACY May 2007 - Present

Provider of pharmaceuticals and retail consumables.

Photo Lab Supervisor: Westland, MI July 2009 - Present

Responsible for overall performance of photo lab including sales,

customer satisfaction, technician training and equipment maintenance.

. Maintain a high-level of communication between store management and

front store staff.

. Successfully trained 3 photo technicians to improve staff performance

and knowledge.

. Initiated customer raffle to increase sales; program later adopted by

the 18 store district.

. Maintain photo processing equipment and perform required software

upgrades.

. Responsible for ordering inventory and supplies necessary for photo

lab.

. Improved customer satisfaction scores by 8% from 2009 to 2010.

Photo Lab Technician: Northville, MI May 2007-July 2009

Responsibilities include handling register transactions, developing

photos and maintaining a fully stocked, clean store while providing

excellent customer service.

. Selected to train as the Digital Expert and conducted in store

training

. Provided individual instruction to customers who needed additional

assistance.

. Lead group training and information seminars regarding use of digital

cameras and photo kiosk.

. Completed daily activities to ensure timely processing of film and

customer satisfaction.

AMI STRATEGIES June 2004-Aug. 2006

Provider of telecom expense management.

Import Specialist: Livonia, MI June 2006-Aug. 2006

Responsible for importing client data into eAMI web application.

. Downloading client's telecommunication bills to analyze data, create

databases, translate data to xml format that adheres to strict schema

for each client.

. Uploaded data to a live server so client could access information in

an easy to use format.

AMI STRATEGIES (continued)

. Daily use of Microsoft office, specifically Word, Excel and Access.

. Responsible for creating new, and updating current documentation on

process for future employee training.

. Worked on a team to help develop new eAMI web application.

Office Assistant: Livonia, MI June 2004-Dec. 2005

Helped maintain a successful and efficient office space.

. Responsible for daily filing of client telecommunication bills.

. Input data into online computer system.

. Developed spreadsheets for record keeping and future reference.

. Proficient in use of fax, copier and scanner.

GYMBOREE

Sept. 2003-Mar. 2004

Provider of children's clothing and accessories.

Sales Associate: Livonia, MI

Greeted customers and offered assistance in finding desired items.

. Developed sales skills by encouraging customers to consider additional

items with their purchase.

. Handled cash and credit card transactions.

. Organized and cleaned store to improve overall appearance.

EDUCATION

Michigan State University: East Lansing, MI 2009

. Bachelor of Science in Mathematics with a specialization in Actuarial

Sciences.

. Graduated with honors from College of Natural Sciences.

Adlai E. Stevenson High School: Livonia, MI 2005

. Graduated with honor of Summa Cum Laude.

. Member of Honor Roll all four years.

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