Customer Service Manager
Resume:
Karen E. Ware
Detroit, MI *****
************@*****.***
Highly dependable and confidential Payroll and Tax professional with over
** ***** ** ******* ********ce. A strong background in processing high
volume transactions accurately in fast paced environments. Experienced in
managing complete payroll function as well as income tax preparations
ranging from individuals to small businesses. Also experienced in general
ledger functions, 401K Administration, and tax auditing. Excellent
organizational and communication skills. Recognized as a trustworthy,
effective, well organized, motivational team player with a consistent track
record in improving customer satisfaction.
PROFESSIONAL EXPERIENCE:
Sherwood Food Distributors, Detroit, MI
3/1997 - 3/2012
One of the largest independent distributors in the meat and food industry.
Payroll Manager
. Managed and coordinated the overall operation of the payroll
department. Processed a weekly multistate union, non-union, hourly
and salary payroll of 500 employees.
. Edited and audited employee time cards via Time and Attendance System.
. Payroll system maintenance of employee records and security.
. Calculate and process manual payroll adjustments
. Prepare payroll entries for posting to the general ledger.
. Audited monthly and quarterly tax filing reports. Update SUI rates
. Created and generated custom payroll reports and Union Reports.
. 401k Administration including deferrals, loans, employer match and Non
Discrimination reporting.
. Process and reconcile documentation for employee health care benefits
including Section 125 for monthly processing of supplemental insurance
bills.
. Review and audit annual W2's
. Processing of garnishments, tax levies and Child Support orders
including sending correspondence to attorneys.
. Employee customer service.
H&R Block 1/1998-
Current
One of the world's largest tax services providers.
Certified Sr. Tax Advisor (Seasonal Part-Time)
. Preparation of tax returns, diversed in small business, individual,
and rental property.
. Researching, analyzing and interpreting changing tax legislation.
. Meeting with clients and collating information.
. Working with tax law and revenue provisions.
. Preparing and submitting compliance (tax) returns;
. Providing consultancy services to high value private clients.
. Advising on tax liabilities.
Education:
Oakland Community College, Royal Oak, MI, Accounting
Henry Ford Community College Dearborn, MI, Business Administration
Schoolcraft College, Livonia, MI CPP Course
SKILLS: ADP PC Payroll for Windows, ADP Payex, ADP ETime, ADP ReportSmith,
ADP G/L Infolink, Ultimate Software, Microsoft Office (Excel, Word,
PowerPoint)
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