Customer Service Administrative Assistant
Resume:
WANDALID RODRIGUEZ
YAUCO, PR ***98
Mobile: 787-***-****
Evening Phone: 787-***-****
Email: *********@*******.***
Country of Citizen: United States of America
SKILLS AND STRENGTHS
● I am proficient in MS Office (Word, PowerPoint, Excel, Access), Internet, Banner, Net
Search,WordPerfect, Adobe Acrobat, Ariba, Kronos.
● I have the ability to multitask in a fast-paced environment, while maintaining emphasis
on quality.
● I have the ability to manage time setting multiple priorities.
● I am fluent in English and Spanish, spoken and written.
● I possess strong analytical, interpersonal, organizational and communication skills.
● Customer service and results oriented.
● I am very organized person.
● I am attentive to details and accuracy.
● I am responsible, ethical, honest and a fast learner
● Team Work and Leadership Skills
● Professional Demeanor at all Times
● Demonstrated ability to handle sensitive and confidential information.
EDUCATION
Pontifical Catholic University
Ponce, PR 00731
Bachelor’s Degree 5/1999
143 Semester Hours
Major: Office Administration
GPA: 2.93
Relevant Coursework, Licensure and Certifications
I took several typing classes in college.
Continuing Education: Delegation for Success Course
April 22, 2004
Classes in MS in Human Resource Management
Introduction to Human Resource Management
Nova Southeastern University
WebCt On-line course
Spring 2006 Term B+
Talent Management
Nova Southeastern University
WebCt On-line course
Spring 2009 B+
Invoicing of Medical Plans
Course 42 hours – Program Inmediata
November – December 2009
Communication Skills Training
Nova Southeastern University
April 20, 2010
Duration 3 hours
7mo Foro for the Administrative Assistant
Centro de Convenciones el Señorial
Ponce, PR
April 23, 2010
Duration Time: 8:30 a.m. – 4:00 p.m.
Topics Covered:
● Communication and Technology in the Global Society
● Integration of Computer Programs in the Transferring System
● Techniques in the use of Graphic Program Designs
● Ethics in the Work Environment
WORK EXPERIENCE
Census Bureau
Mayaguez, PR
April 27, 2010 – June 2, 2010
Census Taker
Salary: $11.00 USD Per Hour
Hours per week: 20
Supervisor’s Name: Karen Velez/Wanda Cruz
● As an Enumerator I had to take the census questionnaires to people’s houses.
● I visited various addresses and I had to record the answers to the question form.
Nova Southeastern University
Pontifical Catholic University
2250 Las Americas Avenue
Ponce, PR 00717
8/2001 – Present
Administrative Assistant
Salary: $12.15 USD Per Hour
Hours per week: 37.5
Contact Supervisor: Contact me first
Supervisor's Name: John Reyes, Supervisor's Phone: 787-***-**** ext 2430
In this position, it is my responsibility to assist the Program Director with the administrative
operations with the NSU Ponce, PR site. Due to the fact that this is a distant site and we want to
ensure compliance with local regulations and promote student/employee satisfaction. I serve as
the principal assistant to the Program Director in administrative matters.
● I have administrative experience requiring the regular and recurring application of
clerical procedures that demonstrate the ability to apply rules and regulations.
● Input data into computer such as in software: Word, Excel.
● I am responsible for inventory of ordering supplies such as: office materials, lab
materials. I have to prepare purchase orders and blanket purchase orders. I have to get
quotes from different vendors. I have to consolidate purchase request and type
requisitions.
● Assist Program Director in preparation of annual budget; monitor budget expenses
and accounts.
● I am responsible for processing check requests to pay invoices, process employee
reimbursements, and petty cash, accounts receivable, accounts payable. I am the
petty cash custodian.
● Process invoices and follow up on check requests.
● Clarify to vendors any questions relevant to information of payment or questions
that may arise when completing the W9 form.
● I am the Group Administrator for the Medical Insurance. I am responsible for activating
new employees. I am responsible for inactivation and any changes employees request
regarding the medical insurance plan.
● Coordinate business travel arrangements and prepare detailed and accurate travel
expense reports in a timely manner. I secure travel and hotel reservations for the Program
Director.
● Keep records of non expendable property and prepare annual inventories from transaction
records such as transfer of equipment, stolen or lost equipment.
● I receive packages from UPS, Fed Ex, DHL. I coordinate shipping for the College of
Pharmacy.
● Provide supports to management in the administrative operational functions to
help accomplish the established goals to executive staff.
● Perform administrative duties for the Program Director and supporting staff in
accordance to university policies and accreditation standards.
● Provide administrative support to the office such as: answering the telephone, emails on a
daily basis.
● Locating and retrieving materials and disposing of material according to standard
procedures.
● Aid in managing and maintaining the filing system.
● Respond to inquiries and administrative problems brought to the Program
Director/Administrative Office.
● Experience in assisting senior specialist with providing advice or instructions to
employees on work assignments.
● Conduct new employee training periodically, process new hires paperwork, maintain
employee records.
● Prepared material correctly from handwritten drafts, reports, letters, agendas and
spreadsheets.
● Maintain appointments, calendars, and schedules for the Program Director.
● Assist with coordination and organization of events, meetings, teleconferences
and videoconferences.
● Receive and distribute incoming correspondence to appropriate personnel, greet and refer
visitors, answer telephone calls, determine the nature of the request and direct callers to
the appropriate official or provide the information desired. I have experience with phone
systems, retrieve message calls.
● Promoted from Secretary to Administrative Assistant within three years.
Dragoni Constructors
Bo. Tallaboa
Penuelas, PR
2/2001 - 8/2001
Secretary
Salary: $7.00 USD Per Hour
Hours per week: 40
Contact Supervisor: Yes
Supervisor's Name: Olga Quiñones Phone: 787-***-****
● Processed payroll for approximately 20 employees.
● Monitored employee absentee reports.
● Filed paperwork, answered phone, greeted and directed visitors.
● Covered supervisor's one-month vacation while on my 3rd month of probation.
Hospital Dr. Pila
55 Calle Comercio
Yauco, PR 00698
1/2000 - 2/2001
Secretary
Salary $5.15
Hours per week: 20 Part time Job
Contact Supervisor: Yes
Supervisor's Name: Leila Torres, Supervisor's Phone: 787-***-****
● Customer Service: by phone and in person.
● I possess specialized experience which includes: clerical and administrative duties in
support of nurses.
● I worked with Medicare plans, elderly, helping resolve issues or questions that were
related to Medicare.
● I had to track incident reports; maintaining appointments, calendars, and schedules;
processing documents and reports; and preparing a wide variety of recurring internal
reports.
● I adapt quickly to changing priorities and current issues needed to help determine daily
work priorities.
MATHEMATICAL SKILLS
Ability to add, subtracts, multiply and divides in all units of measure.
COMPUTER SOFTWARE KNOWLEDGE
Microsoft Office, Internet, Banner, Net Search, Ariba, Kronos
KNOWLEDGE OF NETWORKED COMMUNICATION
Fax Machine, Video Conference, Teleconference, Email, Instant Messaging.
OFFICE AUTOMATION EQUIPMENT
Experience with the use of a photocopy machine, fax machine, calculator, tele-conference phone,
computer, typewriter.
LANGUAGE SKILLS
English and Spanish
TYPING SKILLS
I type more than 40 words per minute with 3 or fewer errors based on a 5 minute sample.
REFERENCES
Maria Claudio-Pharmacist
Phone Number 917-***-****
Reference Type: Personal
Frances Ortiz – Assistant Professor of Pharmacy Practice
Phone Number 787-***-****
Reference Type: Professional/Personal
KSA’S
Throughout the years as an Administrative Assistant the knowledge that I have developed at
Nova Southeastern University has given me the opportunity to improve my communication
skills. This has helped me both professionally and personally.
I have further developed my office skills by acquiring a vast knowledge of clerical and
administrative functions such as: customer service, filing, answering the telephone, composing
correspondence, reports, ordering supplies for the office, process travel forms for employees,
monitor employees, time and attendance.
I am a very trusted and reliable person because I was in charge of receiving the test for the
students enrolled in the Pharmacy Degree. A test security procedure is followed to comply with
the company’s standards. After I was promoted to Administrative Assistant I was assigned to
work with Accounts Payable.
An important aspect of my work experience that I work with is travel expense reports. I help
improved the process by helping create guidelines to facilitate the process for personnel. I also
facilitated the mileage calculation process by having permanent maps printed from location to
location. Both of these helped save time completing this task.
I have the ability to communicate orally and verbally in both languages. I have provided
customer service to prospective candidates regarding information of the Pharmacy Program in
person and via the telephone. I provide customer service to vendor. I like to satisfy the clients
and customers expectations.
Another ability I pose is I can handle multiple tasks in a fast paced environment. At my actual
job there are a lot of last minute requests such as: professors who need to travel to Puerto Rico,
last minute check request needed to be processed immediately to meet deadline dates of
conferences.
I have interpersonal skills. I work with people from different cultures and also, I learn at a fast
pace and I adapt quickly to changes.
I have further developed my skills with computer software because I send to pay invoices on a
daily basis and I have been given the privilege to use banner and Net Search to monitor the
invoices and NSU’s Puerto Rico budget. Another, software that I work with is Ariba this is a
paperless system that I use to pay invoices electronically. I have been given the privilege to be
the petty cash custodian.
I have the ability to plan and coordinate the work of an office and serve as liaison.
Contact this candidate