Sales Customer Service

Charles W. (Chuck) Trado

**** ***** ***** ***** ** (Home) 828-***-****

Hickory, NC 28601 (Cell) 828-***-****

******@*******.***

WORK

EXPERIENCE: Account Executive

*/** - *******

American Home Patient

Gastonia, NC

Responsibilities: Maintaining and evaluating new accounts by

assessing needs, identifying problems, providing solutions and

closing.

. Responsible for growth of our four focus products within

territory.

. Accountable for follow up with referral sources.

. In charge of morning meeting to ensure all orders are

scheduled for setup or delivery.

. Presentation of services and product achieved by

scheduling lunch appointments and meetings.

Sales Representative

9/08 - 9/09

Prime Choice Packaging Inc.

Conover, NC

Responsibilities: Accountable for servicing existing customers

and expanding customer base.

. Responsible for maintaining gross margin

. Added 20 new customers within territory

. Increased sales by 30% within territory

Operations Manager

1/05 - 9/08

Auto Showcase of Hickory Inc.

Hickory, NC

Responsibilities: Overseeing operations with focus on sales,

financing, advertising, marketing and inventory.

. Develop and maintain relationships with local banks and

lending institutions.

. Daily interaction with customer base via phone, internet

and face to face.

. Responsible for proper documentation of all sales.

. Design ads and select advertisers for publications and

internet placement.

Sales Representative / Plant Manager

6/03 - 11/04

Royale Comfort Seating Inc.

Taylorsville, NC

Responsibilities: Daily interaction with all facets of plant

operations as well as sales functions.

. 40% growth in largest account.

. In charge of developing new product lines within the supply

division.

. Maintained all assigned accounts through daily

representation.

. Daily interaction with all aspects of polyurethane

construction and pattern development for customer base.

Operations Manager

10/00 - 4/03

Interstate Foam & Supply Inc.

Conover, NC

Responsibilities: Sales, Purchasing, Quality Control,

Manufacturing and Customer Service

. Maintained competitive costs of raw materials through

effective purchasing.

. Responsible for new customer growth and existing customer

relations.

. Worked with proprietary CAD software and CAD file

maintenance.

. Solved quality issues by testing raw materials.

Sales Manager 1/83

- 10/00

Hickory Springs Manufacturing Co. Inc.

Hickory, NC

Responsibilities: Sales Management, Profitability, Quality

Control and Maintaining Customer Relationships.

. $600,000 growth in new and current customer sales figures.

. Responsible for service of National Accounts

. Selected to serve on ISO 9000 Quality Control committee

. Designated as guide for plant tours and technical presentations

. Served as guest speaker for customer's "University" training,

providing technical support to sales staff and customer service for

quality assurance

. Coordinated efforts with Design and Development team of National

Account to effectively reduce returns by suggesting new construction

criteria for seating components.

General Manager

Allen Beck Industries (Subsidiary of Hickory Springs)

Responsible for all aspects of daily operations in polyurethane

foam fabricating plant.

EDUCATION: BA Business Administration

5/82

University of North Carolina at Charlotte

Charlotte, NC

VOLUNTEER

EXPERIENCE: President, Vice President, Secretary, and Board Member

Hickory Springs Federal Credit Union Board of Directors

Board Member

Hickory Springs Environmental Advisory Board

Philippians Foundation

Catawba Springs Homeowners Association

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