Customer Service Manager

PHILLIP R. CRAINE

• 904-***-**** • **********@*********.***

GENERAL CONSTRUCTION SUPERINTENDENT

Dedicated, well rounded and accomplished general superintendent with significant experience in overseeing

entire project cycle of numerous commercial projects including Federal and County government contracts,high-

end luxury homes, single and multi-family projects. Recognized for ability to set and achieve high goals, exceed

expectations, and complete projects ahead of schedule and below budget. Enthusiastic team leader able to

establish positive work environment, respond effectively to client needs, and accept opportunities for increased

responsibility. Core competencies and professional strengths include:

Turnaround Management Commercial Construction Trade Luxury Home Construction

Multi-Project Coordination Customer Service Satisfaction Budget / Cost Control

Subcontractor Management Safety Regulations Estimating / Job Costing

PROFESSIONAL EXPERIENCE

ABBA CONSTRUCTION

2007- 2008

Superintendent

Responsible for coordinating/scheduling/supervising numerous United States Postal Service renovation

projects, in conjunction with other governmental projects for USDA, and Hillsborough County, Florida.

• Assist Project Manger with estimating, pricing, work scope development and project buy-out

• Line Item Estimating using the Gordian Unit Price Book for Job Order Contracts

• Preparation of Technical proposals for Indefinite Quantity/Indefinite Delivery Contracts (ID/IQ)

• Simultaneous management/supervision of multiple on-going projects.

• Projects completed on-time, under budget and with 100% customer satisfaction

SOUTHERN ATLANTIC HOMES

2006-2007

Construction Manager-

Tasked with restarting stalled multi-family condominium project, with 2 buildings under construction. Worked

closely with Architect to resolve several long standing issues relative to fire separation and general construction

techniques,which had stopped forward progress on the project.

• Analyzed project status and identified items requiring correction or total re-work.

• Developed a comprehensive re-start plan, and remobilized Sub-Contractor’s successfully.

• Worked to familiarize Sub-Contractors with the building’s various fire rated areas, assembilies and

requirements

• Successfully regained over 60 lost schedule days

THE PINEAPPLE CORPORATION OF NORTH FLORIDA 2005 –

2006

Construction Manager- Customer Service Manager

Assumed immediate duties of Customer Service Manager, dealing with Warranty related issues, in conjunction

with performing the responsibilities of Construction Manager.

• Supervised & implemented fast track construction of 4 model units simultaneously for Owner’s

new Palermo development.

• Implemented turnaround management approach on (2) two million dollar custom homes, bringing them to

completion, and ensuring that the finish level met or exceeded the customer’s expectations..

• Directly supervised numerous Special Projects involving water intrusion and mold/mildew abatement.

• Identified numerous original construction defects in both new construction and completed projects

and directly supervised the required corrective actions.

• Demonstrated ability to organize and schedule multiple on-going projects simultaneously, while

maintaining high levels of customer satisfaction, and impeccable standards of work quality.

PHILLIP R. CRAINE

Page 2 of 2

ATLAS CONSTRUCTION GROUP, Jacksonville, FL

2004-2005

General Superintendent / Finish Superintendent

Hired to rescue chaotic prestigious condominium construction project. Assumed General Superintendent / Field

Project Manager responsibilities with full accountability for timely completion of $17 million 12-story luxury

condominium project in Jacksonville Beach, with completion value of $44 million.

• Completed comprehensive project turnaround on troubled condominium project with no completed units

and poor quality construction; orchestrated completion of 16 units by end of August 2005 with high quality

workmanship.

• Simultaneously manage all scheduling and subcontractor coordination activities for 22 5,000-square foot

luxury homes, each valued at $2 million.

• Ensure impeccable quality on all interior finish items, including level 5 drywall finishing and painting.

W. G. PITTS COMPANY, Jacksonville, FL 2004

Field Superintendent

Assumed responsibilities for Palm Coast Plantation project upon termination of previous superintendent.

Scheduled, tracked and performed quality control on various construction projects.

• Completed work on $4 million Amenity Center with large pool and spa.

• Generated $65,000 in under-budget surplus as a result of finishing $400,000 Amenity Center with pool and

playground early and under budget while upholding highest quality workmanship standards.

R. L. HAINES CONSTRUCTION, Jacksonville, FL 2003

Production Manager / Superintendent

Coordinated both large and small scale apartment “re-hab” jobs, including interviewing, recruiting and

scheduling subcontractors, estimating job costs, tracking quality control and verifying work completion.. Closely

interacted with clients during project lifecycles.

• Completed $200,000 apartment re-roofing project 1 month early, and under budget

• Coordinated two-phase mold abatement job on 200 individual apartment units, including removal of old

insulation and installation of new insulation in crawl space as first phase and fixing of rain problem as

second phase, including perimeter excavation and external waterproofing.

• Demonstrated outstanding relationship with apartment tenants resulting in zero complaints during entire

two-phase project.

• Successfully coordinated 15-20 construction projects at same time.

PERRY MCCALL CONSTRUCTION COMPANY, Jacksonville, FL 1999 – 2003

Superintendent

Rapid promotion through series of increasingly responsible positions, starting with Carpenter, Lead Carpenter,

Assistant Superintendent, and ending with Superintendent responsibilities.

• Successfully coordinated entire project cycle of seven-story, 105-unit condominium project, including

establishing layout control lines, coordinating workflow with various trades and implementing accelerated

finish schedule.

• Completed the University of North Florida Soccer Stadium

EDUCATION AND TRAINING

Attended Mars Hill College, Mars Hill, NC

Associated General Contractors Supervisory Training Program Certificate and American Society of Professional

Estimators’ Certificate Program, which include the following courses completed to date:

Additional Training Courses:

Oral and Written Communication Accident Prevention and Loss Control

Managing the Project Problem Solving and Decision Making

PHILLIP R. CRAINE

Page 3 of 3

EDUCATION AND TRAINING (CONTINUED)

ASPE Construction Estimating #1 Construction Planning and Scheduling

Contract Documents and Construction Law

ASPE Introduction to Construction Estimating

Construction Blue Print Reading and Problem Solving

PROFESSIONAL AFFILIATIONS

Member, American Society of Professional Estimators

MILITARY SERVICE

UNITED STATES NAVY, Submarine Radioman

Earned equivalent of Associate’s Degree in Electricity and Electronics

TECHNICAL PROFICIENCIES

MS Word, MS Project, MS Excel, Sure-Track Scheduling Software

Contact this candidate