Manager Customer Service

Cheryl M. Taylor

*** **** ******* ****.

Tecumseh, Mi 49286

248-***-****

****************@*****.***

Objective

I plan on utilizing my management and customer service work history to advance in the management industry. With over

seven years management experience I have developed strong leadership and organizational skills.

Experience

Store Manager August 2005-March 2008

Hungry Howies

Successfully kept labor costs at or below goals

Initiated promotions increasing revenue

Oversaw inventory management ensuring on hand quantity just-in-time

Weekly personnel scheduling with daily shift management

Front Desk Representative April 2004-May 2005

Tecumseh Inn

Greeted customers and handled their reservations

Responsible for handling cash and other financial transactions

Worked with multi-line phone system; directing customer inquiries; completing reservations

Shift Manager June 2003-April 2004

Cottage Inn

Organized daily shift assignments

Daily duties included cash handling and balancing, deposits

Responsible for handling customer complaints

Co-Manager March 1997-November 2002

Wendy’s

Successfully kept labor costs at or below goals

Initiated promotions increasing revenue

Oversaw inventory management ensuring on hand quantity just-in-time

Weekly personnel scheduling with daily shift management

Key Qualifications

Shift Management Resourceful Self Starter

Team Player Interpersonal Skills Inventory Management

Goal Oriented Proficient in MS Office Typing (55 WPM)

Education:

Baker College

Degree: Associates of Business Administration

Expected Graduation Date: November 2010

References Available Upon Request

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