Customer Service Manager
Resume:
Tina F. Maness
********@*****.***
Belmont, North Carolina 28012 704-
Customer Category Manager Coordinator - Analyst
[Customer Business Team Analyst]
Quality-focused, results-driven Customer Category Manager Coordinator-
Analyst professional with extensive experience in market research, business
strategy, and change management. Build and maintain solid partnerships with
peers, leaders, and external customers. Innovative thinker and problem
solver. Dedicated self initiator; leads by example.
Key Capabilities:
Problem Solving/Analysis Communication/Presentation skills Results
Oriented
Moderator/Facilitation Budget Analysis
Customer Service Organizational Skills Self
-initiator Enthusiastic
Functional Experience:
Microsoft Office Excel 2007 Visual Basics Business
Objects
AC Nielsen Answers on Demand
KOSTARS/KIRTSS
Integrated Sales Reporting Trade Plan Manager Sharp
Professional Experience
Kraft Foods 2002 to
Present
Customer Category Manager Coordinator/Analyst, Southeast Region
Responsible for Ingles Markets in Black Mountain, North Carolina created
and executed strat plan for growth, share, and revenue in a support
role).
o Grow revenue over prior year by finishing 99.8%
o Deliver share growth
o Achieved Plan at 98%
o Deliver on new items, display, momentum categories, innovation, and
base deriver
o Timely payment/actualization, maintenance of Customer Business Team
records, Trackers, and process management initiatives
o Employ tandem resources and development plans
o Assist Customer Business Manager and Customer Category Managers in
preparation for formal planning, re-connect meetings, and MAP reviews
o Utilized strong analytical skills to streamline processes and
procedures to maintain operational efficiency
Tina F. Maness - Page 2
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Crossmark 1999-2002
Administrative Team Leader/Customer Service, Charlotte, North Carolina
Supervised and trained four employees in a small sales office.
o Managed and reconciled Nabisco trade funds.
Education
B.S., Business Management ? July 2010
University of Phoenix ? Charlotte, NC
Relevant Course Work
Computer and Information Processing Ethics in Management
Organizational Negotiations Marketing
Finance For Business Human
Resources Management
Critical Thinking: Strategies In Decision Making Global Business
Strategies
Innovation, Design, and Creativity For A Competitive Advantage
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