Active Directory Software

Computer Skills

. Knowledgeable in computer software, hardware, and procedures

. Building, repairing, and upgrading computers

. Knowledgeable in Microsoft Office Suite 2003/2007 versions

. LAN/WAN network setup and configuration as well as VPN

troubleshooting

. Experience with Windows Server 2003, Active Directory, and Group

Policy

. Various help desk positions consisting of over the phone, in

person, and using remote control software to resolve software and

hardware problems

Computer Certifications

Comptia A+

Comptia Security+

Comptia Network + (pursuing)

MCSA

MCSE Server 2003 (pursuing)

Education

University of Toledo - toledo, oh

BACHELOR OF SCIENCE IN COMPUTER SCIENCE AND ENGINEERING TECHNOLOGY MAY 2006

Associate of Applied Science in Electrical Engineering Technology, May 2006

Associate of Applied Business in Computer Network Administration, May 2011

Experience

4/2010 - 9/2010 Kforce Toledo, OH

Helpdesk Specialist (short term contract)

. Provide 1st level over the phone support for Windows XP and

Windows 2000 desktop problem resolutions for nurses, doctors and

staff at five hospitals in Northwest OH

. Use dameware program for remote desktop to provide user assistance

. Assist callers with problems with connectivity to internet,

network and VPN

. Escalated issues to appropriate departments using the Magik ticket

system

. Provide 1st level support for Citrix Application

issues/connectivity

. Follow up on issues in a ticket database to ensure completion in a

swift timeframe

8/2009 - 12/2009 ThermaTru Maumee, OH

IT Support (Intern)

. Serve as 1st level support both over the phone and in person for

resolutions for Windows XP and Windows 200 desktop related

problems in a 300 user LAN

. Use remote desktop program to provide user assistance

. Create, maintain, modify and delete user accounts in Active

Directory

. Escalated issues to appropriate departments using TrackIT ticket

system

. Keep users informed as to the status of open calls

. Remove malicious software and viruses from user computers

. Assist callers with problems with connectivity to internet,

network and VPN

. Setup new hire computers, Active Directory accounts, email and

applications

. Change out backup tapes. Responsible for making sure correct

tapes are used on appropriate days and are sent to offsite backup

tape storage

. Used Ghost application for imaging new computers

8/2006 - 12/2008 Emdeon Toledo, OH

Document Solutions Specialist I

. Modified existing and created new programs using FoxPro and MySql

for pulling billing data from clients to print in format on

billing statements to customer needs

. Review and correct programs created by other programmers in

department

. Participate in conference calls with client in regard to what

company's system can do for their printing needs

5/2005 - 8/2005 Marck and Associates Toledo, OH

Computer Technical Assistant (Intern)

. Provided in person support to employees for resolutions to Windows

XP desktop related problems in a 50 user LAN environment

. Support Microsoft Office application issues (Word, Excel, Outlook,

PowerPoint, etc)

. Assist employees with problems regarding connectivity to internet

and network

. Oversaw automatic updates to computers through Microsoft Windows

Server

. Assisted in maintaining and updating the company website.

. Repaired and built new office computers.

. Perform research into new technologies and how they may better the

company

Volunteer/Activities

Computers for Charity - fix/setup donated computers to be sent to charities

Eagle Scout of Troop 114 of the Boy Scouts of America

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