Manager Software

Jason G. Breslaw

** ********** ***** ? Vernon Hills, IL

847-***-**** ? *****@*******.***

Objective:

To obtain a position that will allow me to build customized operation

systems and application as well as manage or administer internal systems.

Professional Experience

Corptax, LLC, Deerfield, Illinois

02/2007 - Present

. Customized and deployed an Office 2010 upgrade package and deployed to

the organization

. Built a company branded, Windows XP, Vista, and Windows 7 image for

deployment of over 500 nodes.

. I automate new Microsoft windows deployments and upgrades for all

hardware models as well as automate data migration.

. Some key applications that I support and administer are: Microsoft

Office, SharePoint, Altiris, Microsoft Exchange, Microsoft CRM, and

Microsoft Forefront.

. Support and administer Windows 2003, Windows 2008, and Windows 2008 R2

servers.

. Administrate Active Directory for users/groups and define/deploy group

policies.

. Currently support over 200 remote employees using remote desktop,

Gotoassist, or Microsoft Live Meeting.

. Create and automate Windows 2003 and 2008 images for server team and

developers to simplify their jobs.

. Create software packages to be pushed using Microsoft Windows Deployment

and Altiris Software Deployment. Built upgrades, patches, and new installs

using VB and batch scripts.

. Migrated desktop and server imaging from Altiris to Microsoft System

Center Configuration Manager.

. Process improvement is completed by automation, data gathering through

Altiris and employee feedback. Also creating and maintaining a knowledge

base from most helpdesk tickets and general issues.

. Senior helpdesk analyst for high profile employees such as executives and

software developers.

. Create software packages with custom configurations using Install Shield

and Wise.

. Installed, configured and administer the McAfee ePO server. And detect

threats via IP or node name.

. Manage Firewall and IP allocation using DHCP.

. Maintain internal wireless network and troubleshoot remote office and

remote users networks.

. Work with network provider when service issues arise, track performance,

and provide analysis.

. I handle all purchasing for Technology equipment and have established

relationships with multiple vendors.

. Create reports for malicious threat analysis, hardware and software

inventory, purchasing, and pc's that need patches and updates.

. Document all work completed either through Helpdesk or custom project

lists that I create in SharePoint.

. Administer the internal Altiris Helpdesk.

. Built custom template in SharePoint to maintain hardware and software

inventory.

. Create Sharepoint workflows and department sites.

. On a team of 5 who ran and configured our corporate user's conference.

. Currently supported operating systems, Windows XP, Windows Vista, Windows

7, Windows 2003, Windows 2008, and Windows 2008 R2 (all OS's are either x86

or x64 bit)

Resurgence Financial, Northbrook, Illinois

03/2006 - 02/2007

. Lead the Technology team, and a served as a manager of the Infrastructure

team.

. Facilitated beginning-to-end system implementation with opening new

business locations.

. Created, tested, and implemented Group Policies through Active Directory.

. Built a Help Desk from the ground up, starting by finding the software,

building the knowledge base, and hiring help desk technicians to support

about 200 users.

. Supported Windows XP for about 100 users.

. Created and maintained the WAN architecture for the company.

. Installed and configured Microsoft SharePoint Services 2003.

. Responsible for the backup of Servers and network data.

. Built and maintained a host server with 8 Microsoft Server 2003 virtual

servers.

. Maintained and configured a Citrix server for use by our remote

locations.

. Tested hardware, software, and updates before implementing them into the

active environment.

. Provided 24/7 server support and day-to-day System Administrator

functions.

. Responsible for procurement of computers, servers, and software for our

off-site locations.

. Strengthened IT relationship with other centers through on-site visits.

. Attended weekly meetings and provided network and server status to the

CTO.

Siemens Business Services, Vernon Hills,

Illinois 11/2004 - 03/2006

. Provide 24/7 technical coverage for Washington Mutual.

. Provide Level 3 technical support for nine Senior and Executive Vice

Presidents including their Assistants. Consists of the following:

Blackberry and handheld support, Windows 2000 and XP support, printer

support, laptop and desktop hardware support, Microsoft Office and general

application support such as Adobe Acrobat and Microsoft Visio, connectivity

software such as VPN and PAL UUNET, data back-up and restoration,

Washington Mutual web-based application support, and at home personal

computing support.

. Provide a fifteen-minute response and a one-hour resolution to remain SLA

compliant.

. Completed system builds and re-images and complete data transfers.

. Documented all work using Clarify and Remedy.

FUTURETEK SOURCE INC, WHEELING, ILLINOIS

3/2002 -11/2004

. PROVIDED ONSITE SERVER SUPPORT FOR VARIOUS CLIENTS.

. Refurbished and repaired laptops, computers, and all laser printers.

. Purchased parts and equipment used to refurbish and repair the systems.

. Field technician for multiple clients.

. Provided technical phone support.

. Ran team meetings at which team data was collected and then presented a

synopsis of such data to upper management.

Advanced technology services, Peoria, Illinois

9/2000 -3/2002

Clients: Motorola, Verizon Wireless, and The City of Rockford

. Provided computer, laptop, and printer repair onsite at Motorola.

. Provided Veritas Net backup support and sent the tapes off site.

Provided file restoration as well.

. Provided Active Directory support for accounts and system updates.

. Provided Windows NT, 2000, and XP support to 400 users on site as well as

other applications.

. Provided computer and printer support at all Chicagoland Verizon Wireless

locations.

. Provided computer and printer support for the City of Rockford, including

Fire and police stations.

Skills

Operating Windows 7 (x86, x64), Windows Vista (x86, x64),

Systems Windows XP, Windows 2000,Windows 95, Windows 98,

Windows Server 2008 R2, Windows Server 2008,

Packaging Wise Package Studio, InstallShield, Orca

Languages Some custom VBScript & HTML for OS image and

application packaging

Management & Altiris Deployment(Symantec Ghost, ImageX,

Deployment RapidDeploy), Altiris Management (NS Server, CMDB,

Tools Helpdesk, Software Delivery, Inventory Management)

SCCM, Active directory, McAfee ePO, Microsoft

Forefront,

Administration BES server, MS Exchange, MS SharePoint 2007 and 2010

Applications

Certifications

. Comptia A+ Certified

. Lexmark Laser Printer Certifications

o Basic Lexmark laser printer, Optra S and T series

. HP Laser Printer Certifications

o HP Laser Fundamentals (spn 901)

o HP LaserJet 4, 4m, 4plus, 4mplus, 5, 5n 5m printers (spn 325)

o HP LaserJet 5si, 5si mopier, 8000, 8100 printers (spn 341)

o HP LaserJet 2100 & 2200 printers (spn 361)

o HP LaserJet 4000, 4050, 4100 printers (spn 346)

o HP LaserJet 9000 printer (spn 368)

Training

. MindSharp - Microsoft Sharepoint MOSS 2007 Administration

. MindSharp - Microsoft Office SharePoint Designer 2007

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