Customer Service Sales

OBJECTIVE: To obtain a professional position utilizing my exceptional

organizational skills, attention to detail and customer service experience.

PROFESSIONAL EXPERIENCE:

Alpern Rosenthal - Internal Accounting Department

Pittsburgh, PA

Billing Coordinator/Accounts Payable Processor

2007-present

Generate, print, and distribute billable work-in-process reports

Ensure all billing is processed timely and accurately

Create, edit, and process 500+ client invoices, and follow up on

distribution to clients including generating and mailing monthly statements

Checking and processing 50+ vendor invoices weekly including assigning to

general ledger account, processing checks for signature, and handling

distribution

Create and maintain numerous monthly databases for analysis and reporting,

including tracking all company and individual dues

Close accounts payable at month and year end

Maintain billable time entry system and verify that all personnel comply

Provide internal and external customer service to clients and all company

personnel

Assist with personal expenses and confirm that expenses are valid

Balance petty cash flow

Alpern Rosenthal - Processing Services Group

Pittsburgh, PA

Proofreader 2006-2007

Proofread financial statements, correspondence, and proposals

Assist in assigning and maintaining office workflow

Assist in various administrative tasks i.e. photocopying, preparing, and

binding financial statements and correspondence for clients, etc.

Macy's Department Store - Customer Service Department

Pittsburgh, PA

Customer Service Representative/Cash Office Associate

2003-2006

Responsibly maintained $60k+ daily by reconciling cash proceeds from store

sales, investigating any discrepancies, and preparing bank deposit

Reconciled daily cash and check sales through company reports

Assisted customers with credit card payments, concert ticket sales, and

post office transactions

Assisted in training new employees on cash registers, Ticketmaster, and

post office outlet

Lead department in the absence of direct supervision

EDUCATION:

California University of Pennsylvania

California, PA

Bachelor of Liberal Arts, Theatre

Graduated 2003

PROFICIENCIES:

Microsoft Word, Excel, and Outlook, AccPac (Accounts Payable software) and

ProSystemfx Practice (Billing Software)

REFERENCES:

Available upon request

Contact this candidate