Customer Service Real Estate
Resume:
Michelle Carrillo
*** *. ******** ***, **** Covina, Ca 91791
**********@*****.***
Strength Customer Service
Skills Summary Typing 41 wpm
Intermediate Word
Intermediate Excel.
Intermediate Power Point
Basic Outlook
Excellent Communication
Works excellent individually and in teams
Additional skills include reception, customer
service, and general office support.
Experience Crew Leader (Supervisor) 3/10 to
8/10
U.S. Census Bureau, San Dimas, CA
Supervised 16 enumerators and 2 crew leader
assistants during field operations.
Conducted training sessions for 20 trainees.
Implemented mandatory training by using classroom
instructions, practice interviews, and on-the-job
guidance.
Assigned duty areas to employees, observed
employees in the field, and provided on-the-spot
assistance and supervision.
Reviewed and certified daily payroll and progress
reports and ensured that work was completed within
established time schedules.
Advised supervisor of progress and performance,
and made recommendations for dismissal of those
who could not or would not perform required duties
Temporary Administration Lead 11/13/09
to
11/20/09
Robert Half International (Office
Team), West Covina, CA
Front Desk Coordination
Answered Phones/ Directed Calls.
Created Files for New Candidates.
Kept track of daily calendar and
appointments.
Administered candidate testing.
Accomplishment
Learned how to use Outlook
Learned how to collect employment
information
Temporary Enumerator 4/6/09 to
4/29/09
U. S. Census Bureau, Glendora, CA
Operated Handheld Computer.
Traveled on foot collecting housing information.
Spoke with city residents.
Accomplishments
Gained additional people skills.
Temporary Human Resources Assistant 3/08 to
4/08
Helpmates (Claremont McKenna College),
Claremont, CA
Processed employment applications.
Answered phones/ Customer Service
Filing of confidential employee
information.
Processed driver authorization forms.
Distributed incoming and outgoing mail.
Insert new employee information in
Access and Excel.
Requested background checks.
Accomplishments
Learned aspects of Human Resource daily
activities
Customer Service Representative 4/06 to
10/07
United Title Company, Glendale, CA
Data entry in specialized computer
programs.
Answered phones/ Customer Service.
Prepared Real Estate profiles.
Assist clients by searching real estate
information.
Back up switch board operator every
day.
Accomplishments
Excellent satisfaction of clients
needs.
Customer Service Representative 5/04 to
4/06
First American Title Company, Glendale,
CA
Data entry in specialized computer
programs.
Answered phones/ Customer Service.
Prepared Real Estate profiles.
Assist clients by searching real estate
information.
1 Year Switch board operator.
Kept track of office supplies.
Accomplishments
Excellent satisfaction of clients
needs.
Learned searching skills in different
computer programs.
Implemented communication skills.
Education University of Phoenix, Diamond Bar, Ca 08/2008
Masters of Human Resources Management
Bachelors of Business Management
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