Customer Service Representative

**** ******** **** ? Shaker Heights, OH ***** ? 216-***-**** ?

**********@*****.***

Lauren Smith

Objective

Seeking a position in an office environment, where there is a need for

a variety of office management tasks including - computer knowledge,

organizational abilities, business intelligence, and communication

skills.

Professional Experience

Feb 2007- Current

McCarthy Burgess & Wolff

Bedford Heights, OH

Client Service Representative

Resolving issues between the client and the agency, obtaining debt

supporting documents, processing payments, and completing a number of

time sensitive reports.

Sept 2006- Jan 2007

Aerotek

Bedford Heights, OH

Customer Service Representative

Answering calls regarding Medicare part B, signing up eligible

participants of Medicare for the plan, and resolving issues between

the pharmacy and the plan.

Dec 2005- Feb 2007

Aj's Spa Millennium

Beachwood, OH

Receptionist

Answering calls and making appointments, ringing out customers, making

monthly specials, balancing and reconciling bank statements and other

financial documents.

Mar 2003- Dec 2005

Progressive Insurance

Mayfield Village, OH

Customer Service Representative

Assisting customers with their policies; making changes, taking

payments, giving quotes, and sending out documents.

Education

Degrees

Aug 2007- Aug 2010

Cuyahoga Community College

Cleveland, OH

Associate in Arts A.A

References

References available upon request.

Contact this candidate