Manager Customer Service
Resume:
ESHARA D. KERNS
Mint Hill, NC 28227
*****@********.**.***
OBJECTIVE To gain entry-level media experience where creative initiative, ideas, and a genuine enthusiasm
will allow me to progress
EXPERIENCE Spartan News 8/04-5/10
Greensboro, NC
August 2008-May 2010
Two years experience with a news show at The University of North Carolina at Greensboro
Selected story ideas, interviewed subjects, wrote scripts, and edited footage
Filmed at various locations within the Greensboro Triad Area
Produced/co-produced a weekly campus news show
WXLV/WMYV ABC45
Winston-Salem, NC
August 2009-December 2009
Intern
Developed connections with technical schools, universities and colleges to advance
WXLV/WMYV as future employers
Promoted technological advances in broadcast television; launched Best Insider Text Savings
mobile coupon program
Wrote, edited, and produced commercials
Worked in an office environment: clerical work, answering phones
Independence High School Yearbook Staff
Charlotte, NC
August 2005-May 2006
Photo Editor
Directed photographs to photographers which followed the subject to be photographed, angle of the
story, and type of photograph the Page Editor was seeking
Wrote captions for each photograph and prepared photos prior to publishing
Assisted Page Editors in brainstorming story and photo ideas
Independence High School Yearbook Staff
Charlotte, NC
August 2004-May 2005
Academic Editor
Brainstormed and assigned story ideas for classes, projects, and educational events throughout the
school year
Reviewed stories for spelling, grammar, typographical errors; corrected writing for formatting
consistency
Configured each page with pictures and stories using Adobe Illustrator
Established completion dates prior to publishing deadlines
EDUCATION The University of North Carolina at Greensboro
Greensboro, NC
May 2010
B.A., Media Studies-Concentration in News & Documentary
Minor, Consumer Apparel & Retail Studies
Major G.P.A: 3.53
Cumulative G.P.A: 3.32
ACTIVITIES Secretary of Resident Advisor Association 8/07-5/09
National Residence Hall Honorary
Chairperson of Publication & Communications Committee
SKILLSFast and Proficient IT: Word, Internet Explorer, HTML, Adobe Illustrator, Final Cut Pro, Power point,
Excel
Willingness to learn: Acquired new skills through education, internship and creative projects
Quintessential leader: Set the example; consistently execute the highest standards relative to providing
quality service
Communication Skills: Interviewing individuals and communicating with staff
Teamwork: Enjoy working in both team environments and independently
Problem Solving: Involvement in complex projects with time constraints
Creativity: Writing scripts and articles; edit and produce a news show using Final Cut Pro
EMPLOYMENT BCBG Max Azria 08/07-Present
Charlotte, NC
May 2010-Present
Part-time Manager
Delegates daily tasks and educates co-workers on local and global issues involving retail market
Maintains employee attitude and morale by recognizing co-workers performance and service
Operations manager: ensure that business operations are efficient and customer standards are met
Ensures company policies/procedures are communicated in a timely manner
Prepares new stock for sales floor and window displays
Guarantees customer service and effectively manage the store
Max Rave
Greensboro, NC
November 2009-May 2010
Part-time Manager
Effectively open and close business in absence of the store manager
Assisted in training of the store team
Completed weekly work schedules for employees
Partnered with management to develop, and execute ideas; resulted in increase store traffic
Prepared stock for sales floor
Charlotte Russe
Greensboro, NC
November 2007-November 2009
Part-time Manager
Successfully open and close the store
Aid customers with decisions concerning wardrobe and latest styles
Resolved customer complaints in a manner that is timely, courteous, and discreet
Prepared new stock for sales floor
Facilitated bi-weekly floor sets
Housing and Residence Life-UNC Greensboro
Greensboro, NC
August 2007-May 2009
Resident Advisor
Ensured safety and security; resulting in 100% safety rate
Assisted residents with academic concerns, served as a liaison for the University
Helped to build a community and emphasized teamwork
o Fostered attention to inclusiveness and diversity within housing area
Promoted personal growth and sponsor programs; resulted in Programmer of the Year awards
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