Quality Assurance Manager
Resume:
KAREN “LISA” BIRJKOVFF
QUALIFICATIONS SUMMARY
Over 20 years progressive experience in Information Systems. Excellent people skills, great team player
and able to juggle multiple tasks in a high-volume, high-pressure environment. Flexible, adaptable and
eager to learn new skills.
PROFESSIONAL EXPERIENCE
AEGON / Transamerica, Chattanooga, TN 2004- present
Lead Programmer Developer/Advanced Senior Programmer Analyst
Led projects through the various phases of the development life cycle.
Worked closely with the business analysts to develop technical solutions to business needs.
Wrote technical specifications and coded complicated actuarial calculations concerning annuity
riders.
Performed unit tests and researched issues.
Delegated work and helped mentor other team members.
Attended meetings and provided statuses to the project managers.
As the subject matter expert of annuity riders, provided information and guidance whenever
necessary.
CIGNA HEALTHCARE, Chattanooga, TN 1990-2003
Previously Healthsource Provident
Previously Provident Life and Accident Insurance Company
Lead Production Quality Assurance Analyst, 2000-2003
Provided technical support to the Application Programmers, Test Coordinators, and Testers.
Built and maintained test environments including files, infrastructure, databases, security, JCL and
code.
Created, maintained and ran batch schedules in CA7.
Performed DB2 database administrator functions including database creation, backup and
restoration, database maintenance and security administration.
Handled the investigation and resolution of problems.
Systems Analyst/Senior Programmer, 1991-2000
Assumed primary responsibility for the Medical Pooling System and managed the Y2K conversion of that
system.
Provided programming expertise in COBOL/DB2, developing new programs as well as making
modifications to existing applications.
Developed and provided presentations for technical staff, demonstrating this system’s capabilities
covering a wide range of topics from account set up to recalculation of claims to support issues.
Provided 24 hour on call support.
Delegated work and provided assistance to four outside consultants.
Karen “Lisa” Birjkovff Page Two
Primary lead for the batch portion of the FLEXTRAK System, a large CICS system that involved claims
payment, eligibility, reporting, deposit processing and FSA (Flexible Spending Account) administration.
Responsible for significant coding
modifications related to adding direct deposit capability.
Converted VS COBOL to COBOL
370 for the FLEXTRAK System.
Provided 24 hour on call support.
Responsible for the Point of Service System, a CICS System that supported the Point of Service Product.
Maintained and modified a program
that wrote JCL to the internal reader, allowing only jobs that had requests during that day to be run
during the nightly batch cycle.
Wrote and maintained programs that
created an interface for electronic claims that were fed into the Point of Service System.
Provided 24 hour on call support.
PROVIDENT LIFE & ACCIDENT, Chattanooga, TN 1990-1991
Actuarial Assistant
Handled various actuarial assignments for the Disability Department.
Maintained COBOL programs related to projection studies of lapse/renewals by sales agents and
policyholders.
Wrote and maintained programs for the statistical comparison studies of commission volume
versus policy coverage.
EDUCATION
University of Tennessee at Chattanooga, Chattanooga, TN, 1989
B.A. Mathematics, Graduated Magna Cum Laude
Deans List
Honors:
Golden Key National Honor Society
All American Scholar, Mathematics
Pi Mu Epsilon, Mathematics Honor Society
Ruth Clark Perry, Mathematics Award
Freshman Chemistry Award
“Outstanding Senior” Award
TECHNICAL SKILLS
COBOL, Easytrieve Plus, DB2, QMF, SQL, RC/Secure, CICS, VSAM, TSO, JCL, CA7, Control-M, IBM
Utilities, Xpediter, IBM Debug Tool, File-Aid, File Manager, AbendAid, Fault Analyzer, Endevor,
PANVALET, MQ Series, CICS Transaction Gateway, DOS, Microsoft Suite (Excel, PowerPoint,
Outlook), AFP, FLASHER, ISPF, JHS, MVS, Microsoft Office Communicator, NetMeeting, Webex,
AS400 Control Language, REXX, Visio
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