Administrative Assistant Customer Service

SUMMARY

Over * years experience working in the Administrative field for a health

and wellness (fortune 500), manufacturing, and property management

companies. Excellent customer service and telephone skills, a quick

learner and excels working under pressure and with extremely high work

ethics. Very patient and easy-going who is motivated to work independently

and as a team player. Willing and able to take ownership of an assigned

project or task and follow it through until completed.

PROFESSIONAL EXPERIENCE

Accountemps, Stockton, California - Assignment: City of Stockton 2010

Office Specialist - City Billing and Collections Dept of Revenue Services

. Reconcile customer accounts

. Prepare, code, bill and mail invoices

. Add new customers and new or additional account types to Miscellaneous

Accounts Receivables system of Sungard PS

. Scan documents into system and allocate it to the proper account for

City Billing and Collections documents

. Using miscellaneous Accounts Receivable reports create excel

spreadsheets of customer accounts that need to be written off

. Once proper directive is provided write off uncollectible customer

balances.

. With approved documentation adjust or transfer customer charges to

correct account.

. Pick up, Open and Distribute mail to the proper departments/persons

. Heavy interaction with Bank Reconciliations personnel and Accounting

personnel.

. Prepare returned item letters using mail merge and mail with same

certification documentation

. Prepare 10 day notices for returned item letters

. Prepare Online Small Claims Court documents when appropriate.

CVS (formerly Longs Drug Stores), Antioch, California 2007-2009

Accounting Support 1 (2007-2009)

Accounts Payable Clerk - Contracting Position (2006-2007)

. Analyzed vendor invoices ensuring proper allocation to general ledger

account codes.

. Developed a process for accurate transferring of open vendor balances,

during the acquisition, ensuring a successful merger.

. Communicated between Longs stores and State of California Department

of Fish and Game reducing the penalty and interest charges.

. Interfaced with all levels of management throughout the organization.

. Wrote department procedures for several positions within the Expense

Department for the new hires.

. Trained individuals within the department on projects assigned,

resulting in reduced man hours.

. Performed assigned weekly, monthly and quarterly tasks with minimal

supervision.

. Maintained master signatures examples, as well as binders located at

individual payer's desk ensuring invoices had proper signatures.

. Prepared excel spreadsheets for summary billing as an import,

configured proper allocations, location, and amounts for multiple

stores.

OTHER RELATED EXPERIENCE

Bella Rose Apartments / Assistant Community Director: Received all incoming

calls, interfaced with superintendent of Brown Construction, owner of

property, vendors and maintenance staff on a daily basis, wrote up

contracts for future residents, followed up with work orders.

VierraMoore, Inc / Property Administration / Executive Assistant: Assisted

divisional manager with 2500 PUD units, created and maintained excel

spreadsheets for violation letters and architectural submittals, interfaced

with board of directors, homeowners, staff and vendors on a daily basis,

created new property files and gathered correspondence for property

turnovers, performed all administrative duties.

Ritter Manufacturing / Administrative Assistant: Received all incoming

calls, greeted customers and clients as they enter the office, open, stamp

and distribute mail daily, call trucking companies for shipments, performed

all administrative duties.

Sierra Pacific Properties-Peppertree Apartments / Leasing Consultant:

Received all incoming calls, greeted all customers as they entered the

office, interfaced with vendors and maintenance staff on a daily basis,

prepared weekly reports, wrote up daily work orders, followed up with

residents and performed all administrative duties.

Gupta Permold-BART / Administrative Assistant: Received all incoming calls,

processed sales orders, maintained and controlled $3 million inventory,

tracked sick and vacation for fifty employees, managed the purchasing of

all office and shop supplies, performed all administrative duties.

Kio Kables / Receptionist: Received all incoming calls, performed every

aspect of accounts payable and accounts receivables, created invoices for

customers, tracked all incoming parts / inventory, handled all shipping and

receiving, performed all administrative duties.

EDUCATION

Los Medanos Community College, Pittsburg, California, 2001

COMPUTER PROGRAMS

. Word

- Excel

- PowerPoint

- Outlook

- Key Entry 3

- People Soft

- AS 400

- Access

- Tenant Pro

- Yardi

- Group Wise

( Typing Certificate 55 WPM

( 10 Key by Touch

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