Sales Customer Service
Resume:
James Henry
Sacramento, Ca.
***********@***.***
QUALIFICATIONS
. Laptop repair experience.
. Ability to adapt and find solution.
. Ability to work independently and troubleshoot client PC issues.
. Ability to repair color laser printers failures.
. Dependable, trustworthy and good work habits.
TECHNICAL SKILLS
. Ability to troubleshoot and repair laser printers and copiers.
. Ability to upgrade PC hardware.
. Troubleshoot and configure PC network setting and log on problems.
. Disk imaging and remote desktop support.
. System maintenance and optimization procedures including malware
protection, virus and spyware removal.
. Experience with Virtual machines and portable environments.
. Telecom experience working with Davar test equipment testing phone
lines.
EXPERIENCE
SYSTEMS - Y2K Sacramento, CA
05/09 - present
Desktop Printer Technician
Services State of California business offices giving them the best
solutions solving their mal functioning printers, copiers, faxes and
scanners issues in the Sacramento area. Run general diagnostics and
order parts and install all parts need to repair all printer problems
with great customer services with limited supervision.
Hewlett Packard Roseville, CA
09/83 - 09/02
Electronic Engineering Technician III
. In shop repair of printer fusers parts for all HP printers.
. Solid background in electronic repair of HP printer products.
. Production experience building networking products.
Volt Telecom Group - Corona, CA
01/08 - 12/08
DaVar Tester & Manual Investigator Technician
. Telephone jumper box tester and manual investigator testing phone
lines pairs using DaVar testing equipments and software to update
AT&T data base that help recovery lost data to add service without
costly build-outs of new phone lines.
. Saved AT&T lots of money finding lost pairs that can be use for
AT&T U-Verse services.
Department of Park and Recreation- Sacramento CA 06/10 -
06/10
Community Services
. Volunteer my time restoring parks so kids can play in a safe
environment.
INTEGRA - Antelope CA
06/02 - present
Independent Sales Director and Customer Service Rep
. Responsible for the recruitment and management of a sales team
fasciculate weekly conference calls and training for new sales
consultants providing positive feedback, reinforcing sales goals
and customer services skills.
. Cultivate client relationships of all business accounts through
extensive follow-up procedures.
. Provide solutions that meet or exceed clients' expectations.
. Personally sold over 600 Legal Plan's.
. Developed strategic plans for sales goals utilized excellent
business judgment and time management skills to balance efforts in
the field.
EDUCATION
The Stride Center (Technical Institute) - Sacramento CA
05/10 - 11/22
Computer Hardware and Software Principles
A+ certified in progress.
Devry University - AZ
Electronics Analog and Digital Circuits Principles
AA degree in Electronics.
Contact this candidate