Quality Assurance

**** ****** *** *****

SW 616-***-****

Wyoming, MI E-mail

***** *******@comcast.n

et

Karen Stack

Objective

To obtain a position that will enable me to utilize

my background in administration, quality assurance,

project management, and my knowledge of

manufacturing and office practices to make a

positive contribution to the success of the

organization.

Work experience Feb 2010-Present Undercar Products Group Grand

Rapids, MI

Team Leader

Transferred to Production in February of 2010.

Responsible for overseeing the day to day

operations of 7 production cells and 14-18

employees.

Ensure production requirements and quality

standards are met.

Responsible for ongoing training of machine

operators.

Document & report performance data on a daily

basis.

Print and issue product labeling for each cell at

the start of production.

Communicate pertinent job information (quality

alerts, deviations, packaging, etc) to employees in

a clear manner to promote understanding.

Ensure compliance to all safety policies, personal

protection equipment, and procedures.

Direct employees in correct 5S (housekeeping)

procedures.

2005-2010 Undercar Products Group Grand

Rapids, MI

Quality Engineering Assistant / Coordinator

Assist in new part launches - Advance Product

Quality Planning (APQP) & Production Part Approval

Process (PPAP).

Support the Quality department in document control

and development, IMDS development and submissions

into the MDS System.

Assist in developing and updating Quality

departmental procedures.

Supervise and schedule inspections in the offline

inspection areas.

Assist in resolving Problem Report & Resolutions

(PRR) and defining corrective actions.

Ensure that work instructions are compliant with

current manufacturing practices, customer

requirements, and TS:16949 regulations.

Ensure that training requirements of Quality

Inspectors are addressed and documented.

Develop and maintain supplier specification

reference materials for incoming inspection.

Perform/arrange gage calibrations.

Responsible for developing service parts program.

2004-2005 Aerotek/EQS/Inprax

Kentwood, MI

Quality Inspector - Third party containment service

Contain and inspect parts to ensure product meets

customer specifications and quality standards.

Assist in developing inspection criteria and

standards.

Documentation of inspection information and

communication with customer and EQS/Inprax

management.

Supervise and train employees on certain projects

as needed.

2003-2004 Product Action Int'l

Zeeland, MI

Quality Inspector - Third party containment service

Contain and inspect parts to ensure product meets

customer specifications and quality standards.

Document inspection information and communicate

with customer and Product Action management.

2003 Electrolux (through Kforce)

Greenville, MI

Shipping - Scheduling (Additional busy season help)

Schedule deliveries to appliance stores nationwide.

Evaluate daily inventory levels for shortages and

report to production.

2003 Entela QSRD (now Intertek)

Wyoming, MI

Administrative Assistant

Assist Vice-President with daily issues and

concerns.

Manage distribution of Quality Registration

Requests for Quotes to Account Managers

Prepare weekly incentive and sales acceptance

reports for Vice-President and Corporate office.

Handle correspondence for Vice-President and QSRD

Manager

2002-2003 H&R Block

Hudsonville, MI

Front Desk Office Manager / Tax Preparer

Coordinate duties, schedule and training of

seasonal receptionists.

Work with clients to obtain the most beneficial tax

return allowed.

Manage scheduling of tax professionals and clients.

Handle client concerns on a case by case basis.

Communicate with IRS and corporate office

concerning client affairs.

Maintain computer network, applying software

updates and troubleshooting network problems.

Payroll reporting and daily cash drawer

reconciliation.

Prepare and transmit bi-monthly financial reports

to corporate office.

1990-2000 Ranir Corporation

Kentwood, MI

Quality Technician

Advanced from Line Lead to Assistant Team Leader to

Senior Material Handler to Quality Technician.

Develop and implement Quality Assurance processes.

Author work instructions and maintain document

control system.

Product testing using various test methods. -

Tensile Strength - Measurement with calipers and

micrometers - Color matching - Evaporation - Weight

testing.

Investigate chronic quality issues and implement

solutions.

Communicate with customers and vendors concerning

material/product disposition and improvement

Develop processes to help control inventory

accuracy plant-wide, and to reduce scrap rates.

Train employees on Good Manufacturing Practices

(GMP's), quality and proper machine operation.

Education

Certificate Project Management Basics

Villanova University

Certificate Basic Tax Course

H & R Block

Certificate Quality School

Kent Career Technical Center, MI

Certificate Shop Floor Management

Western Michigan University, MI

GED General Education

Caledonia High School, MI

Volunteer Volunteer for the West Michigan Benefit Car Show

experience and Auction for Burn Survivors - web administrator

for their website and volunteer during the annual

car show and auction.

References References provided upon request.

Contact this candidate