Sales Administrative Assistant

C. R. SMITH

Phone: 618-***-**** Email: **********@*****.***

Career Objective: To obtain a challenging and rewarding position in Marketing, Public Relations,

Communications or Non-Profit organization.

WORK HISTORY & EXPERIENCE

2010-Present SELECT PHYSICAL THERAPY St. Louis, MO

Business Development Manager: St. Louis & Southern IL Territory

• Responsible for 17 Outpatient Physical Therapy Clinics to increase market revenues

through growing patient base in highly competitive market

• Develop and maintain relationships leading to referral growth for all payor types (Work

Comp, Managed Care, Medicare) and maintain budgets, expenses, etc.

• Develop marketing materials to support sales activities including email campaigns,

newsletters, brochures, website, onsite events, etc.

• Plan and host quarterly work comp seminars to promote Select Physical Therapy to case

managers and others within the community

• Work collaboratively with the 17 sites in developing operating sales plans to achieve

revenue goals. Understand the business profiles of each location and ensure the sites are

effectively represented to referring customers

• Plan, track and report sales activity weekly in accord with overall sales & marketing plan

• Develop, monitor, and report on growth in assigned territory and sites, report feedback to

VP & Center Managers to each 17 sites

• Develop a positive and favorable image of Select Physical Therapy through activities in the

healthcare, St. Louis and Southern IL community

• Promote and maintain excellent customer relations on all levels: scheduling, customer

service, ordering, tracking, etc

• Provide in-services to educate and increase referral sources knowledge of SSM Physical

Therapy

• Access strategic position and activities of the competition, strong organizational and time

management skills for large territory (across two states)

2004-2009 TESSON HEIGHTS ORTHOPAEDICS St.

Louis, MO

Marketing Director

• Create all marketing materials for practice including logo design, brochures, profiles,

postcards, advertising ads, banners, press releases, articles, business cards, etc

• Public relations events coordinator: designed all aspects behind campaigns and events like

Open Houses, fundraisers, representative of company at medical conferences, trade shows,

marketing conferences

• Designed, created & content writer for company website as well as Search Engine

Optimization of each doctor (7) and company in internet databases

• Responsible for increasing patient quantity, create and execute marketing programs, and

improve patient quality with public relations practices

• Market doctors and practice to worker’s compensation case managers, worker’s

compensation attorneys, companies, etc.

• Credentialing coordinator: CAQH, Hospital privileges, withdrawals, etc

• Executive administrative assistant to 7 physicians & office administrator: speeches,

meetings, memos, travel arrangements, maintaining schedules, etc

• IT support: develop email accounts for entire company, disperse Antivirus program and

maintenance on medical computer systems (Kaspersky, Medtech)

• Organize, maintain all medical records and requests for attorneys, doctors, insurance

companies-all to comply with HIPPA standards

• Call center, switchboard operator & scheduler: Handle multi-line operator system,

scheduling appointments, MRI’s, authorizes insurance precertification

JAMES S. MCDONNELL USO OF MISSOURI, INC

2002.2003

St. Louis, MO

Public Relations Associate

• Work on all aspects of programming and communications for the USO of Missouri

• Assist with research, planning and coordination of event logistics, including day of event

implementation

• Coordinate marketing efforts for all USO of Missouri, Inc. programs, like USO Speaker

Program, Wish List, Picture This! Campaign, etc.

• Maintain accuracy of event photo galleries

• Contribute to all communications/PR initiatives

• Assist USO of Missouri, Inc. staff, as assigned

EDUCATION

1999-2003 SOUTHERN ILLINOIS UNIVERSITY

Edwardsville, IL

Graduate with honors: Bachelor of Science in Public Relations & Marketing

COMPUTER & OTHER EXPERIENCE

• Microsoft Office Applications (Word, Excel, PowerPoint, Access, Outlook): 8 years

experience/Advanced Level

• Medical & Sales Databases (Medtech, Powerpro, Therapy Source): 5 years

experience/Advanced Level

• A/R & A/P (QuickBooks): 3 years experience/Intermediate Level

• Antivirus Computer Database (Kaspersky): 3 years experience/Intermediate Level

• WPM: 70

References & Portfolio upon Request

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