Engineer Quality Assurance

Shay Hoffmaster

Shay is a technically savvy quality champion and systems engineer, building

and directing 'world class' teams collaborating to produce software with

outstanding quality.

Career Summary

. Built and directed multiple SQA teams onshore and offshore; Implemented

policies and tools to facilitate communication and improve coordination

of testing activities.

. Strategically implemented defect management, test management, software

configuration management, and continuous integration systems for multi-

site development and test teams located in Austin, TX and Shanghai,

China.

. An experienced leader in automated test harness construction. Designed

and built a multitude of automated test applications in diverse

environments using a wide range of technologies over the past 12 years,

each leading to vast product quality improvements and resource savings.

Areas of Expertise

. Building world class software QA organizations that successfully release

high quality products

. Re-engineering processes to streamline workflows and achieve a balance of

high efficiency and quality

. Mentoring and coaching technical staff into high-performance employees

and leaders

. Designing, developing, implementing, and executing test strategies for

Internet and network protocols, web applications, web services, system

level device drivers, and computer hardware in diverse environments

including UNIX and Windows.

. Integrating continuous integration concepts into configuration

management, build, and delivery of products

. Designing and implementing automated test best practices through the use

of off-the-shelf software and custom-built application frameworks.

Professional Experience

SQA Engineer Team Lead

LibreDigital Austin, TX Dec 2009 to Present

. Provided hands-on testing, leadership, and project management for 17

engineers in Austin and Ukraine testing and releasing dozens of

LibreDigital products. My responsibilities included team leadership and

mentoring, test automation, performance testing, and web service testing.

TECHNICAL CONSULTANT

Davis Consulting Houston, TX Sept 2009 to Dec 2009

. Delivered short-term assignments utilizing expertise in systems

engineering, installing and configuring IBM Infosphere Warehouse Edition

v9.7, MS Server 2008 R2 with Hyper-V, DB2, Federated Server, Websphere,

Design Studio and Cognos.

. Created and deployed a data warehouse and OLAP cubes

SQA DIRECTOR

Neopost Software and Integrated Solutions Austin, TX June 2008 to May

2009

. Directed software quality assurance activities for testing and releasing

web and pc applications for six separate shipping solutions for high

profile and high volume national and international clients.

. This included designing, implementing and executing appropriate test

strategies for custom PHP, C++, and VB applications as well as custom

Perl, ModPerl, and .Net applications in SOA architectural model.

SQA, SCM, AND RELEASE MANAGER

Integrated Device Technology, Inc./SigmaTel, Inc Austin, TX July 2004 to

June 2008

. Directed software quality assurance activities for testing and releasing

audio device drivers and applications built for Microsoft Windows Vista,

XP, and 2K. Automated the WHQL and Dolby Certification testing, saving the

company $122,000 per year.

. Implemented SCM best practices utilizing AccuRev, CruiseControl, and Jira

division wide after gathering requirements, evaluating solutions and

performing competitive cost analysis, promoting within, and acquiring the

products. Saved the company over $83,000/year in licensing costs and

reduced build times by 75%.

SQA AND SCM MANAGER

NewsStand, Inc Austin, TX Dec 2000 to July 2004

. Created the processes, hired the team, and lead this start-up's software

quality assurance activities for testing and releasing the NewsStand

Reader for Windows operating systems, the web site front and back-ends

using ColdFusion, Apache, Tomcat, Oracle as RDBMS, and back-end PDF

processing engine on AIX, Linux, and Sun.

. Directed the creation and maintenance of the source code management and

build system using CVS and Ant.

INTEGRATION VERIFICATION TEST MANAGER

ClearCommerce, Corp. Austin, TX Dec 1999 to Dec 2000

. Defined, created, and directed this unique test department to bridge the

QA and Development teams to facilitate test case development/execution

through an automated test framework/repository. This group contributed to

meeting the organization's on-time delivery goals within 3 months of

formation.

. Directed the creation of an automated cross-platform software build

system and rolled it out to developers and QA with training while also

administering the Remedy defect system.

SENIOR UNIX TEST ENGINEER LEAD

ClearCommerce, Corp. Austin, TX Mar 1999 to Dec 1999

. Team leader guiding seven senior UNIX engineers through various test

cycles and product releases performing functional and system testing of

ClearCommerce transaction processing applications

OWNER AND MANAGER S CORPORATION

Austin Global Web, Inc Austin, TX March 1998 to Mar 2004

. Directed all aspects of this web hosting and web design company

. Negotiated with vendors, contractors, and customers. Delivered web page

artistic and technical design and setup. Coordinated web site and system

hosting, management, and back up.

SITE MANAGER AND SENIOR TECHNICAL CONSULTANT

Decision Consultants, Inc. Austin, TX Sept 1998 to Mar 1999

. Senior UNIX test engineer and QA team lead at ClearCommerce Corp. testing

high volume ecommerce applications.

. Site Management of 18 QA and Development engineers at several locations

in Austin providing mentoring and career coaching through annual

performance reviews.

Decision Consultants, Inc. Austin, TX July 1997 to Sept 1998

. Senior UNIX Test Engineer lead and technical security consultant testing

ISAKMP and IPSec security products on AIX 4.x. Developed automated test

scripts using Korn Shell to conduct functional and interoperability tests,

automating 80% of test cases. Managed 17 engineers on various projects.

Decision Consultants, Inc. Raleigh, NC May 1996 to July

1997

. Senior test engineer and technical security consultant testing firewall

software and other security products for AIX. Created and executed build,

functional, system, performance, and NLS (I18N, L10N) testing. Managed 11

engineers on various projects.

. Created security test plans and test cases for packet level analysis of

TCP/IP and other protocols. Configured and tested DNS and sendmail.

Executed penetration testing and other hacking techniques to satisfy

security requirements and secure computer networks.

. Contributed to the IBM AIX SNG Firewall Redbook.

TECHNICAL CONSULTANT

CSC - Geographic Technologies Austin, TX June 1995 to May 1996

. Test engineer performing build, functional black box, and NLS (I18N,

L10N) testing for OS/2 Warp Server and OS/2 Warp Connect and many

applications. Tested 24 languages including double-byte languages.

TECHNICAL CONSULTANT

CTG -Computer Task Group Austin, TX Jan 1995 to June 1995

. Help desk technician routing calls to technical support staff. Promoted

to Pre-Sales support after two months to technically support over 300

products for IBM.

Education

The University of Texas at Austin B.A. Economics

. Studied International Trade Theory, Statistics, Informational Societies,

and Labor Theory.

. Completed a Minor in the Business Foundations program, with courses in

Management Information Systems, Accounting, Management, Marketing,

Finance, and Business Law.

The University of the South, Sewanee TN Economics

. Specialized in third world economics.

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