Human Resources Management
Resume:
VALDA G. WASHINGTON, M.S.H.R., PHR
**************@***.***
Oak Forest, IL 60452
Cellular: 708-***-****
HUMAN RESOURCES MANAGEMENT
Senior-level HR professional with over 20 years work experience and success
in strategizing, implementing and managing efficient and cost effective HR
Programs; broad-based knowledge of Employment Laws and Wage and Hour
Regulations, and the ability to work with line and senior managers to
integrate HR programs into the overall business strategy.
AREAS OF EXPERTISE
Cost Reduction Strategies, Reduction-In-Force, Federal/State Mediation,
Unemployment Hearings, Compensation Structures, Benefits Programs, Policy
Writing, Performance Management, Harassment, Conflict Management,
Discipline, Grievance Response, Opinion Surveys, Leadership, Contract
Negotiation, Union Awareness, Training, Workforce Planning, Payroll, Safety
and Wellness Programs, Multi-State/Site and Call Center Operations,
JCAHO/HFAP Survey Preparation, P/L responsibility and HR Consulting
Services
EMPLOYMENT HISTORY/ACHIEVEMENTS
HUMAN RESOURCES MANAGER (SENIOR-LEVEL)
Holy Cross Hospital, 2701 W. 68TH Street, Chicago, IL 60629
2008-2009
331-bed hospital providing a comprehensive range of services,
including emergency care, inpatient, outpatient, and surgical
services. Hired to reduce staff, establish training program and
support 65 care center managers. Formulated and implemented all HR
Activities: compensation, benefits, employee/labor relations
(Engineers Union) recruitment, training, and risk.
. Won 99% of Unemployment Hearings by coaching management with
discipline, documentation and termination
. Executed litigious-free Reductions-In-Force and effectively managed
staff moral for survivors
. Developed recruitment/retention strategies to increase applicant
pipeline and filled positions in > 30-days.
. Designed and developed Full Fledge Training Program multiple sessions
saved organization $60K in contract training
. Reduced Health Insurance cost for employers by 25%
. Computerized P.A.F. and saved the company $6K in paper procurement,
protected employee confidentiality, and minimized time for processing
changes in employee status-launched Manager Connect (EE dbase)
DIRECTOR OF HUMAN RESOURCES
The City of Markham, 16313 S. Kedzie Pkwy, Markham, IL 60428
2005-2007
Unionized municipal organization providing Police, Fire, Building,
Housing, Community Development, Streets/Sanitation, and Health
Ordinance to the community with over 12,000- residence. Hired to
establish a HR Department, negotiate union contracts, eliminate union
grievances, and improve overall business operations. Planned,
directed, formulated and implemented all HR Activities: compensation,
benefits, employee/labor relations, recruitment, training, and risk.
. Designed and developed In-house Training Programs: Sexual Harassment
Prevention Training, MBO, TQM, New Hire Orientation, Conflict
Management, and Evacuation and other Safety Programs
. Effectively negotiated and managed three union contracts: Teamsters,
International Fire Fighter Association, and AFSCME
. Worked with vendors to design, develop and institute a Human Resources
Information Systems
. Won 99% of Unemployment Claims Hearings by coaching management with
discipline, documentation and termination
. Saved $25K via devising new procedures for managing Worker's Comp
injuries
. Wrote step-by-step process for managing FMLA, resulting in less time
away from work and litigation
. Reduced grievances by training line managers on the "Dos and Don'ts of
administering the Collective Bargaining Agreement"
. Planned, organized and hosted a 1-day Civil Service Testing event with
over 200 applicants
. Reduced Health Insurance cost for employers by 25%
. Wrote Policy Manual and Employee Handbook
. Created Performance Management Process
. Created Evacuation Plans and coordinated 1st Fire Drill, which cleared
OSHA penalty for non-compliance
. Built HR Departments from ground zero
. Planned, organized and sponsored cost-free Take Your Child to Work
Days
REGIONAL DIRECTOR OF HUMAN RESOURCES-MIDWEST
Ticketmaster, 550 W. Van Buren, 13th Fl., Chicago, IL 60607
2001-2004
Largest live entertainment company in the world, consisting of five
businesses. Managed 16 states in the Midwest, 10 satellite offices, an
800-person Call Center, and supported 16 Regional Managers and entire
Corporate Office. Hired to plan direct, formulated and implemented all
HR Activities: Compensation, benefits, employee/labor relations,
recruitment, training, and risk.
. Worked with vendors to design, develop and institute Human Resources
Information Systems
. Won 99% of Unemployment Hearings by coaching management with
discipline, documentation and termination
. Wrote step-by-step process for managing FMLA, resulting in less time
away from work and litigation
. Won or settled Discrimination Charges at minimum w/copious
documentation and coaching management
. Executed litigious-free Reductions-In-Force and effectively managed
staff moral for survivors
. Planned, organized and sponsored cost-free Health and Wellness Fairs
and Take Your Child to Work Days
DIRECTOR, HUMAN RESOURCES
Rock Creek Center, L.P., 40 Timberline Drive, Lemont, IL 60439
2000-2001
80 bed Psychiatric Hospital providing services for patients with
Bipolar, Schiphrenia, Self-Mutilation, Severe Depression, etc.
disorders and Geriatrics.
Hired to develop recruitment strategies and improve employee
performance. Formulated and implemented all HR Activities:
Compensation, benefits, employee/labor relations (Engineers Union),
recruitment, training, and risk.
. Won 99% of Unemployment Hearings by coaching management with
discipline, documentation and termination
. Wrote step-by-step process for managing FMLA, resulting in less time
away from work and litigation
. Developed recruitment/retention strategies and filled open positions
in > 30-days. (entry-to-executive-level)
. Created Performance Management Programs including goal setting,
evaluation forms, and Performance Improvement Plans
. Built HR Departments from ground zero
REGIONAL EMPLOYEE RESOURCES COORDINATOR (GENERALIST) - GREAT LAKES
Pfizer Inc., 425 Martingale Rd., Schaumburg, IL 60473
1997-2000
The world's largest pharmaceutical company in terms of sales. Hired to
administer all HR functions for Pharmaceutical Great Lakes Division- 5
states and 500 remote locations. Managed and administered
compensation, benefits, payroll, employee relations, and personnel
records; recruited Pharmaceutical Sales Reps and Pharmacist.
. Developed recruitment/retention strategies and filled open positions
in > 30-days. (entry-to-executive-level)
. Sourced, identified and attracted 5000 Pharmaceutical Sales Reps in 6-
months for Viagra launch.
RECRUITMENT EXECUTIVE ASSISTANT/PAYROLL & PERSONNEL CLERK
University of Chicago/Hospitals, 5840 S. Maryland Ave., Chicago, IL
600-bed hospital that offers a full range of specialty and primary
care services for adults and children. Sourced, Identified and
attracted RNs, LPNs, PCTs, CNAs, managed new hire process, tracked
applicants, wrote offer/non-offer letters, arranged pre-employment
testing, and facilitated new hire orientation. Administered all HR
functions for University Police Department and Department of Pathology
to include payroll, benefits, employee relations, recruitment, safety,
training, and record keeping. (Promoted twice during tenure.)
PAYROLL/PERSONNEL CLERK
LSG Sky Chefs (American Airlines), 511 Cargo Rd. Chicago, IL 60666
1985-1990
The world's second largest provider of airline catering and in-flight
services. Processed payroll, tracked time-off, handled-boarding,
tracked grievances (Hotel Restaurant Employees Union) and meal center
reservations. (Promoted once during tenure.)
EDUCATION
. Master of Science, Human Resources Management and Development National-
Louis University
. Bachelor of Science, Business Administration Chicago
State University
. Professional in Human Resources Certification (PHR)
Human Resources Certification Institute
. Competent Communicator Toastmasters
. Continuing Education: Just Culture, Successful Public Speaking, How To
Implement A RIF, The Investigations, Conflict Management, Time
Management, and Targeted Selection
SKILLS
100% proficient with MS Office, Kronos, PeopleSoft, ADP Enterprise, AS400,
and Resumix and Restrac (Webhire)
MEMBERSHIPS/AFFILIATIONS
SHRM, SHRP-Chicago Chapter, HRMAC, AMA, and Toastmasters
Contact this candidate