Human Resources Customer Service

DANIEL PARK

***** ** ***** #**** ** Mirada, C.A. 90638

Ph. 916-***-****

E-mail: ************@*****.***

EDUCATION:

California State Polytechnic University, Pomona

. Major: Business Administration, Human Resources emphasis

Graduation Summer 2010

WORK EXPERIENCE:

Human Resources Intern/Assistant- CBS Television Network- Los Angeles,

C.A.

April 2010- Present

. Assist HR Coordinator in Special Projects such as preparing for

service awards, recruiting, and other projects.

. Created a reference manual for future HR Interns to refer back

to for as a guide for any questions/problems they encounter.

. Coordinated and organized a stress seminar with Benefits

Manager/Health Insurance Provider for employee population

. Created a new reference check data form for part of the

application.

. Process new hire paperwork by completing I-9 documentation,

updating employee data change forms, and filing them

accordingly.

. Posted jobs on the cbscareers website via kenexa while ensuring

all necessary information was included and accurate.

. Conduct new hire orientation for per diems while covering all

information regarding HR-related laws, benefits, company policy,

FMLA, wage and hour laws, and more.

. Assisted in the recruiting of summer/fall interns by

prescreening and scheduling them in; Administered computer

tests.

. Answering HR-related questions for the large population at

Television City.

Manager Trainee Intern- Hertz Corporation- West Covina, C.A.

July 2007-February 2008

. Multi-tasked with handling multi-line phone and rented out

vehicles.

. Rented vehicles to customers via 2 different computer programs

. Resolved and handled customer complaints

. Recorded and logged daily contracts / Followed up with overdue

contracts and insurance companies.

. Learned: revenue management, sales calls, marketing sales, daily

revenue of business reports, forecasting, management,

determining rates, customer service, and customer satisfaction.

PROJECT EXPERIENCE:

Staffing/Recruiting

. Created a job posting for a position for a mock company

. Researched salary and comparable benefits within the market to

be competitive

. Listed job qualifications and requirements and ensured they were

within guidelines of the law

Compensation, Fast Cat Project

. Designed a compensation program and pay policy for a mock

company

. Implemented several pay grades and categorized jobs into three

different groups

. Conducted research for salary and benefits to be competitive for

each job

. Organized jobs and pay grades based on several compensable

factors

Administrative Assistant, Kelley Services- Rancho Cordova, C.A.

Sept. 2005 - Oct. 2005

. Temporary employment with Vision Service Plan (eye insurance

company)

. Filed and organized documents/Data Entry/ Stuffed envelopes/

Copied files

OTHER EXPERIENCE:

Inter-Collegiate Business Competition, (ICBC in Canada)

Sept. 2009- Nov. 2009

. Represented school (Cal Poly Pomona) in the Human Resources

field

. Asked by Professor in charge to take part in the annual business

competition

. Competed in a case analysis regarding HR-related issues

Living Faith Chapel

Sept. 2007-Present

. Sunday School teacher (Counsel and teach students)

. Coordinate and plan activities for youth group students

SKILLS

Language

. Korean (conversational and reading ability)

Computer Skills

. Microsoft Powerpoint, Word, Excel

. HR Programs: Familiar with Infinium, Oracle, Hireright

. Typing Speed: 75 WPM

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