Customer Service Representative

Location:

Posted:

August 26, 2010

OBJECTIVE; CUSTOMER SERVICE

Proven leader with strong team working and multi-tasking skills. Strong

organizational, analytical and problem solving skills. Outstanding

communication skills across all age groups, as well as with non-English

speaking persons. Bilingual professional with acute awareness of cultural

diversity.

EDUCATION

Hillsborough Community College

(January 2009 - Present)

Associates of Arts, Tampa, FL, Currently pursuing

WORK EXPERIENCE

HomeTeam Pest Defense, Tampa, FL (May

2008 - Present)

Administrative Sales Assistant/Auditor/Customer Service Representative

. Schedule appointments, maintain and update appointment calendar

. Compile information about new accounts, enter account

information into computers, and filed related forms.

. Prepare invoices, reports, memos, letters, and financial

statements using word processing

InComm, Jacksonville, FL

(July 2007 - May 2008)

Inbound Call Center Representative

. Explained products or services and prices of gift cards by

telephone

. Obtained customer information such as name, address, and payment

method, and entered orders into computers

. Canceled accounts, obtained details of complaints and resolved

Resort and Club at Little Harbor, Ruskin, FL

(Apr 2006 - July 2007)

Front Desk Agent

. Transmitted and received messages using telephone switchboards,

computer, and fax

. Organized and printed reports for manager as requested, i.e.

Occupancy report, In-house rates

. Greet, registered and assigned rooms to guests of the resort

References Available Upon Request

Michelle K. Santiago