Customer Service Executive Staff

RAMONA J STEWART

*** *. ******

Independence, MO 64052

Cell 816-***-****

***************@*****.***

Objective:

. A challenging position using skills in the Administrative

Assistant positions.

Experience:

. Input insurance applications to computerized database.

. Followed up on pending insurance applications from pending

status to approval, making sure policies were issued in a timely

manner.

. Complied with opening and closing branch offices.

. Over 11 years experience in Executive Administrative Assistant

positions.

. Sold vehicles wholesale to Chrysler franchised dealerships.

. Trained and managed 2-8 employees in computer training for

commodity futures industry.

. Communication with internal and external customers via letters,

email, fax, and telephone.

. Was instrumental in developing computerized system to design

method to balance.

. Assisted in administrative duties of project management.

. Daily balance of accounts.

. Collected data and prepared calendars for executive staff.

. Coordinated the collection of data and preparation of sales and

marketing reports, monthly and year end using Microsoft Excel

and mainframe reports.

. Answered and directed calls for 40 line phone system.

. Significant experience in accounting.

. Worked with accounts receivable and accounts payable using

QuickBooks.

. Aided executive staff by set up and coordination of in-house and

offsite events.

. Executed daily operations adhering to government compliance

regulations.

. Directed services such as maintenance, repair, ordering

supplies.

. Ordered and set up refreshment services as necessary for in-

house and out of office meetings.

. Composed and prepared executive correspondence and sales

marketing letters using mail merge.

. Compiled, stored and retrieved computerized management data.

. Wrote and designed training manuals for auto dealerships.

. Trained over 200 dealership personnel utilizing PowerPoint

presentation and prepared written manual.

. Analyzed record-keeping systems, forms control and office

layout.

. Trained new employees in preparing collection letters in

compliance with state and federal regulations.

. Communication of information by fax, phone or email to executive

staff.

. Structured and maintained Inventory Control reports.

. District Manager contact point for information.

Employment:

American General Life and Accident Insurance

Independence, MO

Insurance Sales Representative

July, 2009 to present

Chrysler Motors/Chrysler Financial

Overland Park KS Administrative/ Operations Assistance

July 1991 to December 2008

Wolcott and Lincoln, Inc. Kansas City,

MO

Office Manager April

1976 to April 1991

Education:

MidAmerican Nazarene University Olathe, KS

B.A. Management and Human Resources 2005

Maple Woods Community College Kansas City,

MO

Associate in Arts English 1972

Additional Training:

Reached expert level in all Microsoft Office Suites, Microsoft

explorer and Lotus Notes email. Experienced with QuickBooks. Also

have extensive training in Discrimination regulations as related to

the workplace, Customer Service, Negotiation Skills, and Conflict

Resolution.

Licenses:

Currently have insurance Life and Health license.

References:

References will be furnished upon request.

Contact this candidate