Technical Support Engineer

NELSON ANTOINE

**** **** *** * *** ***

PALM SPRINGS, FL 33461 US

Phone: 954-***-****

**********@***.***

Objective

IT Specialist - Disciplined, Resourceful, Detail Oriented

Abilities

Experienced in Microsoft Windows and Unix-based Operating Systems. Strong emphasis on

quality results. Excellent system installation, configuration, maintenance, and troubleshooting

skills.

Able to:

* provide first, second and third level email and telephone webhosting support and system

administration (Apache (HTTP), Sendmail (SMTP), POP/IMAP, FTP, Telnet, Cron, and e-

commerce, mysql, mssql, .net, php, perl, html) .

* respond to service level agreement inquiries and abuse reports (phishing, hacking,

spamming).

* work from unix command line, write and execute shell scripts

* troubleshoot and resolve dns issues

* describe and document problem thoroughly using trouble ticketing system

* install, configure, maintain, troubleshoot and resolve operating system (windows 9x, 2000,

XP, Windows server 2003, RedHat Linux), application software, and device driver problems.

clean hard drives

* install, configure, maintain, troubleshoot and resolve network connectivity issues.

* replace internal and external pc components (hard drives, modems, NICs, motherboards,

power supplies, optical drives, video cards, and monitors).

Employment History

Technical Support Associate

04/2006 - 03/2010 Verio, Inc. Boca Raton, FL

Provided e-mail, telephone webhosting support and remote system administration for webhosting

customers. Described and documented problems using trouble ticketing system. Performed other

duties as assigned.

Technical Support Representative

06/2005 - 04/2006 Teksystems Fort-Lauderdale, FL

Helped webhosting customers fix problems with their websites and servers. Helped customers

configure their websites. Performed other duties as assigned. Document ed problems using

trouble ticketing system.

Technical Support Engineer

12/2003 - 06/2005 The Answer Group North Lauderdale, FL

Provided telephone support for PC customers. Processed and handled warranty and sales

inquiries.

Education History

Completion Date Issuing Institution Qualification Course of Study

08/2008 Florida Atlantic University Bachelors Degree Computer Science

References

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