Customer Service Sales
Resume:
Samuel Mark Jackson
**********@*****.***
Objective:
Obtaining the ticket agent position with the intention of expanding my
knowledge and skill set, while demonstrating my abilities to achieve great
results in sales, marketing and consumer relations.
Work Experience:
ASIG - Passenger Service Agent - Scandinavian Airlines (SAS) - 01/2010 -
07/2010 (Chicago, IL)
Providing customer service to traveling passengers in 1-on-1 engagements
Learning airport & homeland security protocols
Solving passenger related issues
Performing point-of-sale transactions
Checking/locating baggage for inbound/outbound & transitioning passengers
BFG Communications - Field Agent/Rep. Field Trainer (Sales & Promotions) -
02/2006 - 09/2009 (Chicago, IL)
Sales & promotions of specific product brands in the retail & nightlife
settings
Assertively pursuing and participating in 1-on-1 consumer engagements
Building, securing and maintaining customer loyalty
Scouting for venues & securing accounts while developing lasting
relationships with management/staff
Meeting and surpassing any and all requirements and expectations
Consistently excelling in providing outstanding customer service
Assisting in the training of new field agents
Park West Theater - Customer Service/Setup/Bar-back - 06/05 - 01/06
(Chicago, IL)
Maintained theater (light janitorial, repairs)
Setup for events/performances
Provided customer service to guests & performers
Bar-backed
Blockbuster Video - Customer Service Representative/Team Leader - 02/04 -
05/05 (Chicago, IL)
Assisted with daily Managerial responsibilities
Promotional and Retail Sales - commissioned bonuses included
Customer Service
Replenishment and Inventory
Jackson & Jackson Service and Sales -Authorized Sales Rep. - 03/02 - 12/04
(Greenville, SC)
Marketed products and services provided by DirecTV
Worked with the general public and small businesses
Installation of DirecTV satellite service and equipment
Skills:
Ability to type 55-75 wpm and experienced with Microsoft Office Suite among
other applications.
Excellent communication skills
Demonstrate a positive influence in a group environment
Very adaptable and proficient in fast-paced environments
Education:
- I am currently attending Harold Washington College (Chicago,
IL) and am pursuing a Bachelor's degree
in Business Management with a concentration in
Marketing/Advertisement.
- Wade Hampton High School - Greenville, SC - 2002
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