Sales Data Entry

James Silver

** ***** ******

Phoenix, NY *****

Phone: 315-***-**** Email:

**********@*****.***

Summary of Qualifications

• Thirteen years repairing computer hardware and software

• Advanced technical knowledge of Microsoft and Microsoft Office based

systems

• Experience using web based applications such as STAR

• Advanced knowledge in computer repair, diagnostics, and interest in learning

new skills and technologies

• Working on small teams to achieve project and group objectives

in an educational setting, and in a company setting

• Ability to type 40 words per minute

• Ability to speak German

Education

ITT Technical Institute

Liverpool, NY

AAS in Computer Electronics Technology

AAS in Computer Networking Systems

GPA: 3.4

Experience

Computer Technician I for Image Liverpool, NY

June 2010-Present

Perform maintenance on all computers on the network

Clear computers of any malicious files such as spyware, malware, and

viruses

Setup of new equipment

Perform data backups

Computer Intelligence Agent Best Buy Liverpool, NY

August 2009 – June 2010

Sold desktop computers, laptops, service plans, and software

Met group and store sales and productivity objectives

Built relationships with customers and calmed angry customers

Operated STAR, ETK, and other web based applications

Troubleshot, diagnosed and repaired customer computers

Entered, filed, and executed customer paperwork both in a data entry system

and hard copies

Shift Leader Blockbuster

October 2007 – August 2009

Worked on a small sales team to meet budget objectives

Maintained a lead for district sales three months consecutively

Kept and maintained store inventory and created methods to prevent inventory

shrinkage

Created and filed opening, sales, and closing reports

Entrusted with financial responsibilities for the store

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