Customer Service Assistant

LAURA McCABE

*** ****** *****

Wheeling, IL *****

Home Phone: 847-***-**** Cell Phone: 847-***-**** Email: *****@************.***

PROFILE

Highly organized with exceptional multi-tasking skills.

Excellent follow-through with accurate attention to detail.

Outstanding written and oral communication skills.

Skilled at trouble-shooting computers and electronics.

Proven success in committed and attentive customer service and client relations.

Collaborative work style with ability to excel in team environment as well as independently.

Resourceful and dependable with keen ability to anticipate needs and execute effectively.

EXPERIENCE

Optimal Level – Center for Professional Development – Chicago, IL 1999 - Present

Executive Assistant

Report to President and manage office correspondence, computers and operations.

Design, plan and organize five monthly events, including pre-event and on-site coordination.

Represent firm at professional expos, answer questions and provide company brochures.

Create and organize company displays at professional conferences and trade shows.

Design PowerPoint presentations, including manipulation of artwork and animation.

Manage audio/visual equipment, room layout, and distribution of participant materials for

presentations.

Meacham Road Digital Studios/ Mindsight – Schaumburg, IL 1999-2000

Receptionist/Data Entry/ Production Assistant

Answered and directed busy phone lines and visitors

Viewed and logged extensive video library

Assisted in on-site and off-site shoots including carrying equipment, errands, and note taking.

“Sabrina, The Teenage Witch” – Los Angeles, CA 1996-1999

Viacom Productions ABC Television

Producers’ Assistant

Reported to Executive Producers, Producers and Line Producers

Drafted weekly script breakdown to create efficient shooting schedule, within budget parameters.

Organized company social events and major holiday gift giving.

Assisted in weekly casting and processed contracts and riders, with high level of accuracy.

Monitored film stock supply, ensuring proper inventory.

Assistant Production Coordinator, 1997-1999

Attended to the needs of many high-profile performers, assisting with food, travel, and

accommodations.

Organized weekly table reads

Contacted production staff and crew of over 150 with daily call times.

-2-

Laura McCabe

phone: 847-***-****

Production Assistant, 1996-1997

Served as liaison to production team of approximately 150, which included cast, crew, writers and

producers, to communicate constant flow of essential information.

Coordinated and distributed scripts, call sheets, calendars, cast lists, and research, status and

production reports, to executives, staff, crew, and cast.

Performed general office functions, such as correspondence and reception, along with a variety of

errands.

University of Southern California - Los Angeles, CA 1994-1996

Full- Time Student, Graduate Program in Film & Television Production

“Jerry Springer” Talk Show – Chicago, IL 1993-1994

Assisted in coordination of audience presence and participation to ensure flawless taping.

Handled audience acquirement tasks, such as responding to inquires, scheduling, and ticket

distribution.

Prepared studio for taping, ensuring cleanliness, proper organization and stage blocking.

The Chicago Writers Block 1993

Sound Designer “Paul Bunyan” Workshop

Stage Manager “The Good Friday Project” Workshop

Victory Gardens Studio Theater 1993

Assistant Stage Manager “The Two of Us” Prairie Del’ Arte Theater Co.

TMK Elias Music Production House 1992

Reception/Client Relations Coordinator

EDUCATION

University of Southern California – Los Angeles, CA 1994-1996

Master of Fine Arts in Film & Television Production

Beloit College – Beloit, WI 1989-1993

Bachelor of Arts in Theater & Communications – Graduated Cum Laude

INTERNSHIPS

Academy of Television Arts & Sciences – Los Angles, CA

Winner TV Production Internship

“Jerry Springer” Talk Show - Chicago, IL

Production Intern

Center Theater & Training Center for the Working Actor – Chicago, IL

Marketing Intern

COMPUTER SKILLS

Microsoft Office (Word, Excel, Outlook, Publisher, PowerPoint), QuickBooks, ACT!,

Movie Magic Scheduling & Budgeting, BlackBerry

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