Customer Service Engineer

QUINTON LEROD STYRON

**** *. ******* ******

Home: 215-***-****

Philadelphia, PA 19141

*******@*****.***

SUMMARY_____________________________________________________________________

_________

Ten years of successful experience in Desktop Support and Personal

Computer Networking. MCP-Microsoft Certified Professional in the

implementation and support of Windows NT Workstation 4.0.

TECHNICAL SKILLS

Networks: 3com PC LAN Ethernet Cards, PPP dialup and wireless networks

Software: Unix, Access, HTML, Microsoft Office, 2K, XP, Outlook, Exchange,

and Project; Windows 2K & XP, Lotus Notes 4.5; WinZip; Norton Anti-Virus

4.0; Internet Explorer 4.0; Reflections for IBM; Adobe Acrobat, Remedy.

Systems: AS400, drive mapping, ghost imaging, exchange and proxy servers,

TCP/IP, IPX/SPX. DHCP, 486.

EDUCATION

ITT Technical Institute; King of Prussia, PA

Graduated June 2010

Associate in Specialized Technology Degree

Major: Computer Electronics Engineering Technology

Katharine Gibbs School; Norristown, PA

2007-2008

Associate in Specialized Technology Degree

Major: PC Networking and Technology

CHI Institute

Diploma in Computer Networking

2005-2006

DPT Business School, Philadelphia, Pa

Data Processing Technician Diploma

WORK EXPERIENCE

Katharine Gibbs School; Norristown, PA

2007- 2008

Help Desk

. Configured, installed, re-image, and troubleshoot computer's

. Install and troubleshoot network printers.

VERIZON (Lexus Technologies, Inc.); Philadelphia, PA

2000 - 2001

Desktop Support Technician (Contract)

. Install, configure and troubleshoot laptop and desktop PC with Windows

95, 98 NT 4/00, Lotus Notes 4.6, Office 2000, Outlook and Exchange.

COMPUCOM; Horsham, PA

Desktop Support Engineer (Contract)

1999

. Installed, configured, and upgraded Compaq and IBM Thinkpad desktop

and laptop PC's with Windows NT 4.0

and Novell 4.1 for Fleet Credit Card Services.

. Resolved problems with the operation and functioning of equipment and

applications for 100 end users.

Installed: Hewlett Packard network printers and scanners, drives

mapping, ghost imaging, network cards

. Configured users' NT, Novell and Exchange accounts and assigned

passwords, Office 97, Outlook, Remedy,

. Lotus Notes applications, dial-up network, and exchange servers

. Replaced hardware and installed patch enabling

. Configured dial-up networks and exchange servers.

. Served as Customer Service Assistant

. Tested PC's for Y2K compliance.

ARC (Alternative Resources Corp);Philadelphia, PA

1998- 1999

Desktop Support (Contract)

. Assigned to service at PECO Energy to upgrade, install and configure

desktop and laptop PC's.

. Upgraded HP towers and Dell latitudes from Office 97 to 2000 with

Windows 95.

Configured and installed Microsoft Outlook, Microsoft Schedule 7.0,

Exchange Mail, Compaq, Presario, Windows NT 3.51/4.0 and

Novell 4.11 for G.E. Employers' Reinsurance Corporation.

. Resolved problems with the operation and functioning of equipment and

applications for 35 end users.

. Served as NT Administrator and configured dial-up networking.

. Upgraded from Token Ring to Intel Nic Cards.

Kelly Services (Johnson & Johnson Pharmaceutical)

2009-2010

Inventory Coordinator (Contract), Philadelphia, PA

. Verifying returned products

. Sorting and separating returns

. Review of batch records,

. Checking shipping codes, labels and matching them to the recall batch

code.

J & J STAFFING; Horsham, PA

2005

Inventory (Contract)

. Worked at Lockheed Martin for contract position

. Collected data to label computer parts in warehouse

Kelly Services (Johnson & Johnson Pharmaceutical) Philadelphia, PA

2003 - 2004

Shipping and Receiving/Inventory Control (Contract)

. Distribution of product & Forklift Operator

Certificate

CERTIFICATION_______________________________________________________________

__________

. MCP-Microsoft Certified Professional

. Windows NT Workstation 4.0

References Available Upon Request

Contact this candidate