Customer Service High School

Doreen B. Benguche

**** ******** ******, *********, ** 48212

313-***-**** primary

313-***-**** secondary

*********@****.***

OBJECTIVE:

To obtain an entry level technical position that will utilize customer

service experience and technical skills to contribute to your company's

growth.

CERTIFICATIONS

05/10 Comptia A+ Certified IT technician

03/10 Panduit Cabling Certification

12/09 Certified Business Professional in Customer Service

12/09 Microsoft Certified Application Specialist (MCAS) in Word

2007

TECHNICAL SKILLS:

Proficient in Microsoft Office 2007 Suite: Word, Excel, PowerPoint Install

and operate printers and scanners

Navigate Windows Explorer Troubleshoot and

upgrade PCs

Dismantled computer tower Install and

configure Windows 2000/XP

Install and update antivirus and perform scans, build cables

Install, update, identify different memory

EDUCATION:

08/ 09 to present Focus: HOPE Information Technologies

Center Detroit, MI

PC Technology Program

Pursuing CompTIA A+ Certification, Completed Hardware

section of the program

Completed Customer Service, Communications and Team

Building

Completed Proficiency Skill level training in Windows Vista

operating system and in Microsoft Office 2007: Word, Excel,

PowerPoint

Graduate (1993) Charles F. Kettering High School

Detroit, MI

EXPERIENCE:

2/2007 - 1/2009 Credit Union ONE Customer Service Rep

Ferndale, MI

. Greeted customers, filing, answering multiple phone lines

. Processed customer transactions, payments, general ledger

transaction

. Cross sold products, customer retention, researching

disputes

. Handled cash, adhering to company policies to decrease

revenue loss

3/2002 - 2/2007 J.P Morgan Chase Bank Vault Teller

Detroit, MI

. Verified incoming cash shipments over $300k

. Balanced and replenished ATM and cash dispenser weekly

. Greeted customers, processing financial transactions,

balancing cash draw

. Prepared excel spreadsheet targeting daily cash volume

. Trained new employees, cross selling company products

8/2001 - 11/2001 Michael Wilson & Associates Clerk

Chicago, IL

. Researched delinquent real estate taxes

commercial/residential

. Answered multiple phone lines, transferred calls and

assisted clients

. Prepared court documents, filing, copying, faxing

. Handled client intake, screened clients, client retention

12/1998 - 8/2001 Harris Bank Teller

Chicago, IL

. Monitored and processed atm transactions,

payments

. Performed risk management by preventing revenue loss

. Processed approximately 200 transactions daily,

providing excellent customer service

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