Engineer Customer Service

DANTE A. MILES

*** ***** ****, ***. *-* . Teaneck, New Jersey 07666

201-***-**** . *****.*******@*****.***

________________________________________________________________________

SUMMARY OF QUALIFICATIONS

Certified Java and Visual Basic programmer. Experienced in software

development life cycle and requirements planning. Possess extensive

technical background with comprehensive experience in web programming,

database design, and network engineering. Proven ability to implement

software development changes that reduce cost, maintain schedule and

enhance organizational performance.

TECHNICAL CERTIFICATIONS

New Jersey Institute of Technology

Java Programmer Java 2 Platform, Visual Basic Programmer .Net Framework

EDUCATION

Ramapo College of New Jersey, Mahwah, New Jersey

Anisfield School of Business

Pursuing Bachelor of Science in Information Systems (Projected Graduation

2013)

Metropolitan Technical Institute, Fairfield, New Jersey

Diploma in Electronics Technology

Microprocessor Design with Computer Science Electives

TECHNOLOGY SUMMARY

Languages: J2EE, J2SE, Visual Basic.net, ANSI C, Visual C++, HTML, XML,

ASP.Net, AJAX, SQL.

Software: Java Netbeans, Microsoft Visual Studio.Net, Visio Professional,

Apogee Series 2 PDF Raster Imaging Workflow, Quark Express, Photoshop,

LabWindows CVI, Labview 7.1, Lotus Notes, Microsoft Office 2002/2007,

Microsoft Visual Web Developer 2010.

Databases: Magic, Matrix 10 PLM Workflow/Engineering Central, Sherpa PDM,

Baan, Microsoft, Access 2002.

Systems: Microsoft Windows (3.11, 95, 98. 2000/NT 4.0 Server XP, Windows

Vista, Windows 7), Solaris 8.0, Red Hat Linux 9.0, Fedora, Novell Netware

3.11/4.11, IIS 6.0, TCP/IP, IPX/SPX, NFS, ext2, ext3, Active Directory.

Hardware: Dell Optiplex, Compaq Proliant Servers, HP Netserver, Silicon

Graphics, Fiber Raid, Desktops, Notebooks, NIC's, Cisco Catalyst series,

3Comm hubs.

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DANTE A. MILES

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PROFESSIONAL EXPERIENCE

Dial America, Mahwah, New Jersey (2008)

Outbound Sales Representative

. Adjusted sales scripts to better target the needs and interests of

specific customers.

. Communicated by telephone with potential customers who had been

solicited through advertisements.

. Explained products or services and prices, and answered questions from

customers.

. Obtained customer shipping and payment information and entered orders

into computer.

. Contacted private individuals by telephone in order to solicit sales

for goods and services.

JCPenney, Paramus, New Jersey (2007-2008)

Macy's, Paramus, New Jersey (2007)

Sales Associate

. Processed financial sales transactions on retail POS systems.

. Assisted in processing and replenishing merchandise and monitoring

floor stock.

. Aided customers in locating merchandise.

. Assisted in completing price changes within the department.

. Provided outstanding customer service to customers based on store

policies.

. Greeted customers and answered telephones.

. Maintained inventory to satisfactory levels.

Dorotech, Wayne, New Jersey (2005-2007)

Technical Support Specialist

Installation and configuration of PC hardware, Windows XP and MS Office

applications.

. Provided administrative support and customer service.

. Answered incoming calls from clients and potential customers.

. Performed filing duties.

. Performed web marketing for prospecting bid opportunities through CDC

News Online and construction bluebook.

. Faxed fliers and company newsletters.

. Provided quotations to customers.

. Coordinated installations and service calls.

. Read blueprints to create a bid for job takeoff.

. E-mailed technical specifications and requirements to customers.

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BAE Systems North America, Wayne, New Jersey (2002-2004)

Engineering Associate - Software Test Design Analysis

Lead software developer for 25 Senior Engineers in digital design team for

JTRS, Joint Strike Fighter, Warfighter Information network Tactical

programs. Responsible for developing graphical user interfaces,

applications, and virtual instrumentation for test design validation.

Gathered technical specifications from senior design engineering to revise

software requirements and planning based upon CMMI standards.

. Responsible for developing software applications with Labwindows CVI,

and Labview 7.1 for test integration and development of JTRS system.

. Designed algorithmic code and programming logic in Visio professional

in preparation for departmental software design reviews and

presentations.

. Trained and supported Matrix 10 product life cycle management, Sherpa

Product Data Management and Baan.

. Provided technical consulting to Boeing on Joint Tactical information

distributed system, terminal tester.

AGFA Corporation, Ridgefield Park, New Jersey (1999-2001)

Senior Field Service Engineer - Applications Support Engineer

Selected as Certified Applications Trainer and Applications Support

Engineer for AGFA Apogee PDF Raster Imaging Software. Oversaw and

maintained full software development life cycle that included

Implementation, debug and test of Apogee Print Drive ODBC database server,

Apogee Pilot client applications and Apogee series 2 PDF workflow.

. Provided 24 hour service and support to a customer base of 15 accounts

throughout New Jersey, New York City and Long Island.

. On-site installation and repair of Galileo Thermal and Violet laser

imaging systems. Successfully integrated AGFA software imaging

compression applications on Windows 2000 servers.

. Installed and configured on site AGFA salient fiber channel to fiber

SANS/NANS a storage system, Cisco Catalyst Xl series FDDI switches,

Silicon Graphics Solaris8 Unix and Macintosh G4 Os/9 workstations.

Successfully Configured TCP/IP and SAMBA protocols.

. Performed system level diagnostics with Galileo console software.

. Installed on-site Video conference diagnostics and remote system level

controls. Configured wide area network ISDN SPID ID and Win NT

4.0/2000 RAS server.

. Selected to install, integrate and troubleshoot third party workflows

and systems, ScreenUSA CTP system with HQ-RIP, Rampage and PCC

Pageflow Raster imaging servers and clients, Preps imposition

software.

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MicroAge Information Systems Services, Rutherford, New Jersey (1995-1999)

Network Engineer - Applications Support

Participated in the implementation and development of propitery database

for logistical support.

. Selected for corporate training on Windows NT 4.0 core technologies

and Novell Netware version 4.

. Trained and specialized on 3Comm hub and switches. Installed and

configured ring MAUS's on- site.

. Provided on-site data migration with lap link software, server

installation and migration on Novell Netware Version 3.11, 3.12 and

version 4, Microsoft Windows NT 4.0.

. Built, configured and installed Windows NT 4.0 and Novell Netware NOS

for HP Netservers and Compaq proliant RAID servers. Supported

hardware parity striping, drive mirroring and duplexing.

MicroExchange, Nutley, New Jersey (1991-1995)

Technical Sales Engineer - IS Systems Support

Lead international sales effort and support of Novell Netware Version 3.11

AST server with RAID configuration. Assisted Network Systems Manager with

the administration and support of Novell Netware3.11 system and supported

50 users. Responsible for Drive and Directory Mapping, Login Scripts, Tape

Backup and Upgrades.

. Assisted with the development and implementation of FoxPro 2.0 DBMS on

Novell Backend server for inventory controls. Trained and supported

end users on FoxPro front end interface.

. Built, configured, and tested with check it and checkpoint diagnostic

software IBM PS/2 Series, Dell Optiplex and Compaq proliant servers

for engineering and production.

. Provided technical consultation and systems support to 30 sales

representatives at two store locations.

. Provided field support and file server installation of Novell NetWare

3.11 systems to corporate clients.

. Technically assisted and participated in sales at industry trade

shows.

Montclair State University, Montclair New Jersey (1991-1995) Part Time

Adult Continuing Education - Adjunct Professor

Introduced students to personal computers, client/server, LAN, networking

technologies and operating systems.

. Demonstrated and explained the functional use of I/O devices,

peripherals, CPU's 386/486SX/DX, memory, and hard disk storage and bus

architecture.

. Taught the basis of client/server design with an emphasis of server

technologies.

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DANTE A. MILES

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. Introduced concepts of file sharing and RAID Storage.

. Explained the basic concept of Local Area Network design. Introduced

Ring, Star, Mesh and Bus topologies.

. Demonstrated the use of MS DOS/Windows 3.1/3.11/95 operating systems.

Lectured on the use of menus, graphical user interfaces, and file

systems.

Entre Computer Center, Paramus, New Jersey (1987-1991)

Network Engineer - Technical Consultant

Responsible for the field installation, training and support of Novell

Netware Networking and mainframe integration with IBM 3270 interface.

Supported 15 corporate firms on call in New York City.

. Participated in extensive training at Novell location in Netware

version 3.0.

. Built, configured and tested in-house and IBM PS/2 and Compaq

systems.

. Integration of IBM 3270 interfaces and installed workstation on-site

on IBM AS/400 Mainframes.

. Troubleshooted and repaired on-site hardware and software issues.

AFFILIATIONS

Institute of Electrical and Electronic Engineers (Computer Society)

References Available Upon Request

Contact this candidate