Customer Service Executive
Resume:
Serina Renee' Calvert
**************@*****.***
512-***-**** home
PROFESSIONAL SUMMARY
I HAVE OVER 10 YEARS EXPERIENCE WORKING AT AN EXECUTIVE LEVEL IN
ADMINISTRATION AS WELL AS PROVIDING EXCELLENT CUSTOMER SERVICE. I HAVE
PLAYED SEVERAL DIFFERENT ROLES THAT AIDED IN THE ADVANCEMENT OF THE
ORGANIZATIONS. I LOOK FORWARD TO BRINGING MY EXPERIENCE TO YOUR
ORGANIZATION.
PROFESSIONAL EXPERIENCE
EXPRESS PROFESSIONALS AUSTIN, TX 07/2009 - PRESENT
Executive Assistant / Purchaser / Warehouse Manager / RMA Specialist /
ISO9001 Specialist/Planner/Billing Coordinator
. Managed and maintained the daily operations of the office which
included processing new hire paperwork as well as building rapport
with customers and vendors.
. Established and maintained vendor and customer files.
. Customer Service expert.
. Maintained Expense reports, Invoicing / Accounts Payables / Accounts
Receivables in QuickBooks as well as Project Budget.
. Designed policy and procedures for the office and shipping and
receiving as well inventory system of products and equipment for the
company's inventory control.
. Managed and maintained stock items, minimum and maximum stock levels,
and replenishment lead times; single point of contact to coordinate
materials availability issues.
. Generated and filed manifest reports as well as scheduled load
pickups.
. The ability to learn the different HazWaste Materials and complete the
proper paper work.
. Monitored PROPS for material requirements, ensured production goals
were met.
. Identified root cause and corrective action from PCI reporting and
metrics.
. Managed customer materials requirements by preparing planning
spreadsheets that analyze customer requirements versus supply chain
materials availability.
. HR functions for the group which consisted of all functions of new
hires and termination as well as responding to employee complaints.
Superior Technologies / Intel Corporation Austin, TX 04/2008 -
05/2009
Executive Admin to Director of IT Manufacturing (Contract)
. Managed and maintained the daily operations of the office.
. Planned office events, team building events for department, and food
for meetings.
. Developed and maintained the intranet SharePoint site for the
organization.
. Scheduling training sessions for new employees also trained all new
hires on company specific training.
. HR functions for the group which consisted of all functions of new
hires and termination as well as responding to employee complaints.
TEK Systems / MAXIMUS Austin, TX
04/2006 - 04/2008
Executive Admin to Pres. Vice Pres & System Director (Contract)
. Maintained and updated the company websites and intranet based company
newsletter.
. Generated org. charts in Visio as well as reports in access and excel.
. Responsible for new hire process, paperwork, interviewing, offer
letters, background and reference checks.
. Developed departmental policies and procedures.
Peak Performers / TWC Austin, TX 04/2005 - 04/2006
Executive Admin / Planner I (Contract)
. Planned the area manager's schedule.
. Maintained the calendar of the executive which included appointments,
conference calls, meetings and offsite trips.
. Created and presented reports and presentations.
. Maintained files in Pecos System.
. Develop and design form sheets and applications for on-line and
created PowerPoint presentations for department heads.
. Responsible for planning and coordinating Area Managers visits ensured
they stayed within the time restraints according to the state and
Federal Government guidelines.
. Responsible for organizing office operations and scheduling
appointments and conference calls for other officers within the
organization.
TMD / Touch International Austin, TX 01/2005 -
04/2005
Executive Assistant / RMA Specialist / ISO9001 Specialist/Planner (short-
term contract filling in for someone)
. Screened calls, transferred or took messages.
. Maintained the calendar of the executive.
. Edited and proofread confidential reports from the executive.
. Created and presented reports and presentations.
. Organized office operations and scheduled appointments and conference
calls for other officers within the organization.
. Conducted legal research, composed, proofread and edit legal
documents.
. Generated org. charts in Visio.
. Extensive knowledge in production inventories and process control.
. Performed work order and material variance analysis.
. Monitored PROPS for material requirements.
. Managed and maintained stock items, minimum and maximum stock levels,
and replenishment lead times.
. Single point of contact to coordinate materials availability issues.
. Managed automated inventory system materials; planned data by
performing adjustments to the system's inventory control.
Express Professional /Cerqa Austin, TX 09/2003 - 12/2004
Executive Admin to Controller (Contract)
. Created and presented reports and presentations.
. Managed office operations and scheduled appointments and conference
calls for other officers within the organization.
. Performed advanced computer related duties including maintaining
websites for the organization and maintaining the intranet based
company newsletter.
. Performed accounts payable and receivables duties.
. Processed office deposits, bank reconciliations and both basic and
advanced bookkeeping for the organization.
. Conducted legal research, composed, proofread and edit legal
documents.
. Generated org. charts in Visio.
. Ran reports in Access and Excel (pivot tables).
. Scheduled and procured travel accommodations for the executives.
. Created and presented reports.
Managed the executive officer, including maintaining the calendar of
the executive, edited and proofread confidential reports from the
executive, and processed payroll
TMD / Ebook-keeper Austin, TX 02/2002 - 09/2003
Office Manager/Assistant Bookkeeper (Contract)
. Performed accounts payable and receivables duties, processed office
deposits, bank reconciliation and bookkeeping for the organization.
. Conducted legal research, composed, proofread and edited legal
documents.
. Ran reports in Access and Excel (pivot tables).
. Maintained clients' books.
. Built database for office network (Goldmine).
. Managed office.
Today's Staffing / Napa Headquarters Atlanta, GA 10/2001
- 12/2002
Executive Admin (Contract)
. Administrator to Planning Director & Planner of Inventory; created and
presented reports and presentations.
. Managed office operations and scheduled appointments and conference
calls for other officers within the organization.
. Scheduled and procured travel accommodations for the executives.
. Maintained the calendar of the executive.
. Edited and proofread confidential reports from the executive.
. Processed payroll.
. Managed and maintained automated inventory system materials; planned
data by performing adjustments to the system's inventory control.
Austin Community Foundation Austin, TX 02/1998
- 09/2001
Executive Admin to Executive Director of Finance and Grants Assistant
. Managed the daily office operations.
. Scheduled appointments and conference calls for other officers within
the organization.
. Screened calls, transferred or took messages.
. Managed the general ledger and trial ledger of different fund
accounts.
. Managed and maintained funds worth $21 million.
. Edited and proofread confidential reports from the executive.
. Took minutes at Board of Directors meeting.
Sprint Relay Texas Austin, TX 03/1996 -
02/1998
Relay Agent/Customer Service
. Take Inbound calls from the death and hard of hearing and facilitate
the calls.
. Ability to stay transparent as possible throughout a call.
. Ability to type as fast as a person can speak.
TeleServe Resources Austin, TX 06/1991 -
05/1996
Reservation Agent/Floor Supervisor
. Take inbound calls from customers all over the world wanted to travel
and book flights.
. Ability to provide information to international travelers as to what
proper documents were needed to travel abroad.
. Strong leadership skills
. Ability to work in a team environment as well as individually
. Ability to process credit card and check by phone payments.
. Ability to handle irate callers in a call professional and efficient
way.
. Demonstrate strong problem solving skills.
. Ability to train new employees
. Customer service certified.
. QuikRes and Turbo Sabre Certified.
EDUCATION
CLEBURNE HIGH
Diploma
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