Customer Service Assistant

KOSHKA WRIGHT

***** ********* *******, #***, *******, VA 20147

Home 571-***-**** ******.******@*****.***

SUMMARY

Executive Assistant with over twelve years of progressive experience in

Corporate Administration. Possess strong interpersonal and communication

skills as well as the ability to handle multiple projects simultaneously.

My goal is to pursue a professional career in which my skill-set can be

utilized.

RELEVANT EXPERIENCE

. Over twelve years of progressive administrative experience

. Two years Commercial Property Management

. Excellent communication, organization and analytical skills

. Proven experience with executive administrative management and

managing teams through to completion of tasks

. Event Planner - Currently enrolled with US Career Institute

CORE COMPETENCIES

Microsoft Salesforce/ iShare Adobe Acrobat PeopleSoft

Office Suite Recruitforce 8

Kastle Systems Datawatch Touchsource MIDBI JAMIS

MRI Report Warehouse Kardin InSite/ Angus Citrix

Mas90 QuickBooks/ Oracle WordPerfect 8 Event

Quicken 98 Coordinator

PROFESSIONAL EXPERIENCE

Protiviti, Inc., Vienna, VA September 2007 -

present

Executive Assistant

Responsibilities:

. Provide daily support to six Managing Directors, HR Lead & Recruiting

Manager to include:

. Travel arrangements utilizing Expedia, Amtrak and direct vendors.

. Maintaining calendars, scheduling of appointments, booking conferences

and seminars.

. Data entry for Salesforce.com and executive company research.

. Handling of confidential documentation.

. Prepare and submit bi-weekly time and expenses for multiple managers.

. Overseeing and delegating Receptionist responsibilities.

. Event Coordination

. Direct communication with various vendors to secure location,

menus & AV equipment for various meetings.

. Recruiting

. Contacting Third-party recruiters & direct candidates to

schedule interviews.

. Logging candidate resumes and qualifications into

Recruitforce.

. Conveying of acceptance and rejection letters to potential

candidates.

. On-site IT support

. Installation & memory upgrade for Vienna laptops.

. Provide assistance with ShoreTel software installation/

Foundry switch.

Koshka's Events, Ashburn, VA September 2007 - present

Wedding Coordinator/ Planner/ Day of Coordinator/ Event Specialist

Responsibilities:

. Ensure all coordination and details of weddings/ events are handled

properly.

. Timeliness of events and ensure the facilities are properly prepared.

. Streamline choices of venues, caterers, florists and other vendors.

. Provide ideas and inspiration to help make any vision a reality.

. Assist couples in creating and designing a vision of the d cor for the

ceremony and reception site.

Cassidy & Pinkard Colliers, Reston, VA April 2007 -

September 2007

Equity Office Properties, Reston, VA August 2005 -

April 2007

Property Management Assistant

Equity Office was purchased by Blackstone and sold to Beacon Properties in

April of 2007.

Responsibilities:

. Interim Property Manager for multi-tenant building.

. Supervised temporary administrative staff and managed building staff.

. Provided administrative support to senior managers within the Northern

Virginia portfolio.

. Generated accounts payables and receivables via MRI, assisted in

budget and escalation processes and assisted in approving monthly

billables.

. Coordinated new customer move-ins, tenant correspondence and ordered

tenant signage.

. Created stacking plans utilizing the rent roll.

. Issued, activated and deactivated security access cards for multiple

properties within the portfolio.

. Maintained Emergency Response Manuals, Tenant Contact Information,

Vendor Certificates of and ensured all vendor certificates of

insurance and building regulations were current.

. Managed relationships with vendors and contracted services.

. Maintained day-to-day relationships with tenants and performed weekly

site visits.

. Collaborated with engineers, customer service group and building

security.

. Scheduled building renovations, elevator modernizations and tenant

build outs.

. Held regular meetings with customers to assess satisfaction and

identify areas for improvement.

. Performed regular inspections of customer suites, common areas,

building exteriors, and landscape.

Horizon CD, Inc./ Kay's Infants & Tots, Reston, VA October

2001 - July 2005

Director/ Owner

Responsibilities:

* Generated all administration, bookkeeping, correspondence letters,

policies/ procedures, handbooks and contracts.

* Facilitated parent-teacher conferences.

* Delivered individualized instruction in all areas of the curriculum.

* Assisted teachers with creating and implementing developmental growth

plans for children.

* Provided care for children.

XO Communications, Inc., Reston, VA January 2001 -

September 2001

Legal Assistant

Responsibilities:

* Provided high-level support for VP Assistant General Counsel and Corp.

In-House Counsel.

* Coordinated travel arrangements, processed expense reports and

maintained calendars.

* Composed/ submitted contracts, letters and tracked ongoing/ new Legal

issues.

Getronics Government Solutions, Herndon, VA January 2000 -

January 2001

Directorate Assistant

Responsibilities:

* Interfaced with senior management and several project managers.

* Liaison for client site staff.

* Coordinated travel arrangements, calendars, audited expense reports

and time cards for accuracy.

* Obtained and updated employee personnel information.

* Arranged set up of new employees (PC, HR forms, passwords, telephones,

business cards).

EDUCATION

Bachelor of Science Degree, Business Administration, Strayer University,

Ashburn, VA (Currently not enrolled). Course work included Business

Management, Economics and Marketing

Wedding and Event Planner, Certification, U.S. Career Institute (Currently

enrolled)

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