Customer Service Human Resources

*** ******* ****** ***** ******, GA *****

Phone: 615-***-****(Cell) 678-***-****(Home) E-mail: ***********@*****.***

michelle L. ferrell

objective

To contribute to your company's success through the use of exceptional customer

service, administrative, managerial and people skills. Additionally obtaining a

position that will utilize, as well as, enhance my professional skills.

Qualifications

Skilled in anticipating problems and needs before they arise and handling increasing

levels of responsibility. High sense of organization and attention to detail. Proven

track record of excellence and dependability. Skilled at thinking on my feet and

successfully balancing many projects at once. Excellent writing, speaking and

analytical skills. Quick Books and Lotus Notes. FMLA, Report Writing, Payroll,

Benefits, Processing New Hires, Terminations

Microsoft Office/Excel, Word, HRIS

PowerPoint, Outlook Suite

Customer Service ADP

Internet Explorer Photoshop

Education

Tennessee State University Nashville, TN

Bachelors of Science in Psychology

American Intercontinental University(AIU Online) Dunwoody, GA MBA/

Human Resources ( Currently Attending)

Work Experience

9/2008-8/2009 Randstad

Atlanta, GA

HR/Admin Assistant

Temp assignment(s) providing human resource services which include but are not limited

to: Customer service/handling customer concerns, and employment verification. Benefits

implementation, EEO, Labor Distribution, and 401K Reports, New Hire Orientation,

Worker's Comp, Updating employee information, filing, payroll e-time/ezlabor, and

updating spreadsheets. Performed various office, administrative, and secretarial duties

which included answering phones, greeting guests, filing, data entry, making ID's, and

other duties as needed.

6/2008-7/2008 DDS Medical Staffing Resources Roswell,

GA

Staffing Coordinator

Contract position assisting with the recruitment of employees to fill job orders.

Conducted interviews with potential candidates for clients in need of employees. Helped

to meet sales quotas for the month by cold calling and emailing qualified individuals

seeking work. Posting job orders as well as doing online searches on career websites.

2/2008 - 5/2008 IST Management Services Inc.

Atlanta, GA

Human Resource Specialist

Effectively took on the tasks of: Processing employee paperwork and creating

orientation manuals. Assisting with payroll for multiple states and benefits

administration. Handling all pre-employment screening such as background and drug

testing. Interviewing. Able to handle confidential employee information. Updating

company policies and procedures. Implementing tax information W4, I9, etc. Recruiting,

Terminations. Backup for front office manager which included such duties as answering

phones, greeting guests, signing for packages, making copies, press kits, mail runs,

etc

8/2001-6/2006 Flake Wilkerson Market Insights

Nashville, TN

HR Supervisor

Supervised, monitored and coached a team of 15-20 telephone representatives in the

areas of sales, quality assurance, and customer service in a call center environment.

Succeeded in effectively leading my team to meet quotas in a monthly period as well as

handled human resources duties which included the areas of recruitment, payroll, drug

and background checks, terminations, and benefits. Handled all customer escalations

efficiently and professionally. Handled and documented performance of representatives.

References

Buddy Willingham Blaze Recycling and Metals 770-***-****

Dannie Vance Flake Wilkerson Market Insights 615-***-****

Danielle Joyce Flake Wilkerson Market Insights 615-***-****

Jennifer Daniel Blaze Recycling and Metals 678-***-****

Contact this candidate