Manager Sales
Resume:
Andrew Mitchell
**** ******** **. *** *****, CA *2106
**************@*****.***
Summary
Technical writer with 13 years of experience producing hardware and software documentation for corporate (enterprise), telecommunications, developer, and consumer audiences.
Experience
2007-2009 VMware, Palo Alto, CA
Senior Technical Writer
1. Acted as lead writer for the first release of the VMware Virtual Desktop Manager product. Wrote Installation and Administration Guide, Quick Start Guide, online help, and release notes from product inception.
2. Coordinated documentation development activities for a global team spanning four countries which resulted in new standards for engineering specifications, adherence to company documentation standards, and the introduction of single-source/DITA documents.
3. Managed ongoing maintenance releases and major releases concurrently.
4. Created marketing collateral, lab manuals, white papers, technical notes, and graphical user interface (GUI) design documentation, which all fell outside of my “normal” assignments in order to help the product team reach its goals.
5. Worked with sales and marketing teams on the development of requests for proposal (RFPs) for both international and domestic customers.
6. Wrote various types of VMware deployment documents that included troubleshooting, API, and software as a service (SaaS) guides.
2006-2007 Microsoft Corporation, Mountain View, CA
Senior Technical Writer
1. Acted as lead and contributing writer for Microsoft TV. Duties included writing project plans and schedules and directing other writers.
2. Met with product managers, engineering leads, and members of the sales team to create strategies and project plans for the MSTV product.
3. Completed a re-write of the main documentation set used in the installation and planning of MSTV systems.
4. Visited customer sites to get direct feedback about customer issues and establish relationships with my target audience.
1999-2006 Cisco Systems, San Jose, CA
Senior Technical Writer
2003-2006 Catalyst 6500 Series Switch Documentation Group
1. Acted as lead and contributing writer for the Catalyst 6500 Series switches, which are the highest-revenue products for Cisco.
2. Overall responsibilities entailed writing Cisco IOS software configuration guides, command line interface (CLI) reference guides, and release notes. Duties included researching and writing about new software features, collaborating with engineers, and testing finished documentation.
3. As a lead writer, created documentation plans, oversaw the work of other writers, updated schedules, and coordinated editing cycles, publishing, and early field trials.
4. As a contributing writer, worked as part of a team and took direction from lead writers.
5. Worked closely with engineering and product teams to improve documentation based on customer feedback.
1999-2003 Optical Products Documentation Group
1. Acted as lead writer for Cisco optical product documentation, including hardware installation and assembly guides, GUI documentation, and online help.
2. Created entire document set from scratch, including writing, editing, and illustrating documentation for very demanding telecommunications customer base.
3. Developed training materials including manuals, job aids, and data sheets for internal and external customers.
4. Mentored junior/new writers in technology, writing methods, and process.
5. Built department from the ground up, hiring five writers and a manager.
1996-1999 Nortel Networks, Santa Clara, CA
1997-1999 Technical Writer
1. Produced end-user documents relating to the installation and operation of enterprise and consumer-oriented networking hardware and software.
2. Worked as an integral part of product teams to consistently meet tight deadlines and product shipping schedules.
3. Gained proficiency in the use of network terminology and technologies.
4. Created a new documentation format, adopted company-wide.
1996-1997 Account Support Representative
1. Assisted channel and account base with network design and configuration issues.
2. Prepared technical documents for use by field representatives in sales presentations.
1. Tools
Adobe Acrobat, Adobe FrameMaker, Adobe Illustrator, Adobe Photoshop, Documentum, Dreamweaver, Microsoft Excel, Microsoft PowerPoint, Microsoft Server, Microsoft Word, Perforce, RoboHelp, Visio, Webworks, XMetaL
Technologies and Products
Cloud computing, Ethernet, fast Ethernet, gigabit Ethernet, IPTV, LAN/WAN, network management, network security, optical network systems, routing, SNMP, SONET, switching, TCP/IP, voice, wireless, virtualization
Education
Bachelor of Arts - International Relations
Minor - Spanish
California State University, Chico - 1990
Andrew Mitchell
**************@*****.***
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