Customer Service Representative
Resume:
Nicole T. Wilson
**** ***** ******** *** ******.********@*****.***
Cell: 312-***-****
Chicago, IL 60652
Dedicated customer service representative with 7+ years of experience in
retail and telecommunication settings. Consistently achieve record-high
customer satisfaction rankings, improvements to the bottom line and
turnaround of underperforming operations.
Builder and leader of customer-focused teams; established a shared,
enthusiasm and commitment to customer service and goal attainment. Lead by
example and ensure the execution of all safety, security, quality and
operational policies.
Areas of Expertise
Customer Service Management Customer Satisfaction
Complaint Resolution Enhancement
Retail Operations Management Front-End Supervision
On-line Order Fulfillment
Professional Skills
. Experience in servicing customers in-person, by telephone or e-
communication
. Coordinated daily office operations, including correspondence, shipping,
database and file management.
. Develop constructive and cooperative working relationships with others
and maintain them over time
. Excellent communication and presentation skills
. Proven ability to lead effective sales teams
. Scheduled staff assignments, supervised and trained staff
. Experience with software Windows, Access and Excel & Internet
applications
. Trained new customer service representatives on standard procedures &
Customer Relations.
Professional Experience
Construction CAD Solutions - Alsip, Illinois 05/07 to Present
Dispatcher/Office Manager
12/06 to 05/07
WOW Cable Company - Naperville, Illinois
Dispatcher/Customer Service Representative
CarMax, - Oak Lawn, Illinois 05/05 to 12/06
Customer Service/Service Administrator
Filene Basement, - Chicago, Illinois 06/99 to 05/05
Sales Associate/Cashier
Education and Training
DeVry University - Tinley Park, IL 2011
Bachelor of Science in Business Administration
Concentration: Project Management
Percy Julian High School - Chicago, IL 06/01
Diploma
Contact this candidate