Customer Service Manager
Resume:
MACK A. WILLIAMS
Phone: 414-***-****
Apt. 201
Cell: 414-***-****
Milwaukee, Wisconsin 53208
************@**.**.***
PROFESSIONAL SUMMARY
Experienced Customer Service Professional with strong leadership
and relationship building skills. Client
focused, dedicated and dependable hardworking person with an
innovative way of getting the job done. I
am reliable, resourceful, and results-oriented.
CORE QUALIFICATIONS
Proficient in Micosoft Office Suite
Strong Verbal Communication
Word, Excel, Access, PowerPoint,
Demonstrated ability to interact
Outlook Express
effectively with Senior
Management
Extremely Organized
File/records maintenance
Quick Learner
Process Implementation
Outstanding Interpersonal Skills
Report generation and Analysis
EXPERIENCE
Wisconsin Community Services
July 2009 to
April 2010
Security Technician
Milwaukee, Wisconsin
Supervise residents in a halfway house facility. Enforce all
house rules, why instilling good work and personal hygiene
habits to residents. Conduct urine testing along with
breathalyzers to residents as needed. Monitor and document
medication usage. Maintain the security of facility, as well as
the safety of all residents.
Genesis Behavioral Services, Inc
October 2002
to July 2009
Living Skills Specialist/Restorative Justice Coordinator
Milwaukee, Wisconsin
Living Skills Specialist
Instructed clients how to search for employment. Implemented
classes in the proper way to fill out employment applications,
how to conduct themselves in an interview. Conduct classes on
what to and what not to say on a job interview, as well as
proper body language.
Restorative Justice Coordinator
Establish and maintain community relationship with the local
community. Participate with clients in community projects.
Facilitate large groups with residents to illustrate the impact
of crimes on themselves and the communities they live in.
PCA International, Inc.
March 2002
to October 2002
Portrait Photography Studio Manager
Milwaukee, Wisconsin
Photographed Children and adults in a studio setting. Present
and sale photo packages to customers. Trained other photographer
in the art of portrait photography, as well as maintenance
general studio operations. Handled and corrected dissatisfied
customers complaints. Open /close the studio along with
balancing the accounts each night.
OIC of Greater Milwaukee
March 1998 to
February 2002
Emergency Housing Specialist
Milwaukee, Wisconsin
Advocated on behalf of clients facing home eviction. Assisted
clients with tenant-landlord issues. Maintained records of all
activities on a daily basics. Write monthly reports of all
activities. Worked with clients to help get them into their own
apartment or house.
Project Respect
February
1996 to March 1998
Lead Community Organizer
Milwaukee, Wisconsin
Trained other organizers in the art of Community Organizing.
Worked with State and Local government agencies in obtaining
funds for Project Respect. Worked numerous campaigns to empower
residents and City government to work together for the better of
the city and the communities.
Sherman Park Community Association
May 1991 to February 1996
Community Organizer
Milwaukee, Wisconsin
Organized numerous block clubs to empower and stabilize the
Sherman Park Neighborhoods. Collaborated with the Milwaukee
Police Dept. to close down drug houses in the neighborhoods and
work to eliminate youth substance abuse in the Sherman Park
Neighborhoods. Organized a Summer Youth Basketball Leagues for
(4) years. I served on the City Liquor Reform Committee, as well
as worked on the Sherman Park Neighborhood Strategic Planning
Committee.
Veteran Admineration Regional Office
August 1980 to April 1991
File Clerk
Milwaukee, Wisconsin
File all incoming information into clients filies and deliver
them to the processing center. Put files from the file cabinets
by last name and put all new paperwork into them. Repair any old
files and send out any information to the client that was
requested.
EDUCATION
Payne University
Graduated
1979
Communication/Television Production
Bachelors of Arts
Birmingham, Alabama, United States
Learned how to product Television programimg. Learned such
things as Flood Directing, operation of analog studio cameras on
the set, operation of video switching board equipment, created
television scripts for various programs and advertisings, Studio
lighting Setup, Field Production programing.
South Panola High School
Graduated 1974
General Studies
HS Diploma
Batesville, Mississippi, United States
MILITARY
1974 TO 1976
United States Air Force
Veitnam Era
Veteran
Fire Protection Specialist
AWARDS
VA Superior Performance Awards 1983, 1984, 1985
CYD Image Award 1996
CERTIFICATES
Fire Safety, First Aid, Infection Control/Hazardous
Communication,Client Behaviors.Medication Management, Client
Rights,Stress Management, Ciltural Sensitivity, Needs Assessment
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