Administrative Assistant Customer Service

Sharon Palacios

**** ************* **** *** * *11 Miami, Florida 33172

Phone: 786-***-**** ****************@*****.***

EDUCATION: MIAMI DADE COLLEGE Miami, FL

Attended: 10/02 - 05/ 10

Degree: Associates in Arts

FLORDIA CAREER COLLEGE Miami, FL

Attended: 05/06 - 05/07

Certified: Biller and Coder

EXPERIENCE: MIAMI INTERNATIONAL CARDIOLOGY CONSULTANTS, INC / DIVISION OF

JACKSON HEALTH SYSTEMS

Administrative Assistant

MIAM, FL FROM: 10/08 - 06/2010

. File applications for CMS (Medicare and Medicaid)

. Obtain group and provider numbers HMO, PPO, or any

other commercial health plan

. Follow up with long term care credentialing status

. Manage, JMH and FIU physician group and MIS (David L.

Galbut, MD & Associates, PA

. Update all credentials (Licenses, DEA, certificates,

CME credits, malpractice, NPI and C.V.)

. Negotiate and renegotiate group contracts

. Develop a constructive and cooperative working

relationships with provider relations

. Credential multi-specialty medical groups

. Enroll physicians for hospital privileges

. Complete reappointment applications for health plans

and hospital affiliations

. Ability to analyze a problem and find a solution.

. Oversee two other employees in credentialing

. Weekly reports statues provided between Office

Managers and C. O. O

. Mail Merging

. Create memos and spreadsheet

. Manage their malpractice insurance

VOHRA HEALTH SERVICES, P.A. / WOUND CARE GROUP

ADMINISTRATIVE ASSISTANT

MIAMI BEACH, FL FROM: 01/07 - 10-08

. Assist Vice President of Administration

. Complete credentialing applications for Medicare and

Medicaid

. Create yearly reimbursement repots for Medicare

reimbursement in multiply states

. File Medicare and Medicaid application in multiple

states

. Manage 20 clinicians credentials and kept their

credentials updated

. Manage their malpractice insurance

. Update their credentials (Medical License, DEA,

certifications, etc)

. Mail Merging

. Create memos and spreadsheets

. Meeting demanding deadlines

JOAQUIN GOMEZ, M.D.,P.A ./ PEDIATRICS

ADMINISTRATIVE ASSISTANT

MIAMI, FL FROM: 12/05 - 01/07

. Filing, handling incoming calls and booking

appointments

. Preparing Charts for new patients

. Complete referrals forms (from specialist to

specialists.)

. Contacting Insurances (Insurance verification)

. Medisoft experienced

. Rebilling and collections

. Provide customer service

. Collected Copayments

. Data Entry

HERNAN DOMINGUEZ, M.D. / GYN

ADMINISTRATIVE ASSISTANT

CORAL GABLES, FL FROM: 04/04 - 12/05

. Provide top patient care

. Filing handling incoming calls, and booking

appointments

. Keep to date with HIPPA guidelines

. Preparing charts for new patients

. Insurance verification and authorizations (office

visit and surgical procedures)

. Scheduled surgeries

. Handled accounts payable accounts receivable

. Follow up with lab orders

. Collected copayment and co insurances

SKILLS: Fluent in Spanish and English, WPM: 45, Proficient in

Microsoft Office, efficient with Medisoft Billing

Software, Healthcare Credentialing, and basic knowledge

with QuickBooks.

REFERENCES: Available upon request.

Contact this candidate