Software Technical Writer
Resume:
Louis Lento
**** ********* ***, *********, ** *2056
619-***-**** *******@*****.***
Summary of qualifications
Extensive technical writing experience in high-tech,
software, hardware, medical/healthcare, education, and
telecommunications industries
Well-versed in process-oriented environments, including
those following FDA, OSHA, and ISO regulations
Project Lead experience, efficient performance under tight
deadlines, and able to handle multiple projects
simultaneously
Proficiency with the latest, leading-edge
document-development programs, graphics tools, and
source-control programs
Detail-oriented, with a focused awareness of customer/client
needs, and adept at writing to a variety of audience levels
Both an independent self-starter and a team player
Experience writing/developing online help and editing HTML
and XML
Proficient editing and proofreading skills
Professional experience
2009-present Tandem Diabetes Care San Diego, CA
Principal Technical Writer
Currently writing, editing, planning, and scheduling
end-user documentation for the company's flagship product in
an FDA-regulated environment. Includes working with the
Marketing and Engineering teams to ensure high-quality,
technically and clinically accurate documentation.
2007-2009 CareFusion (Cardinal Health) San Diego, CA
Senior-Level Technical Writer
Wrote, edited, researched, and managed a variety of document
types, including user guides and installation manuals
supporting highly-technical hardware devices and software
applications, SOPs and SWIs, best-practice documents,
service bulletins for field personnel, and Quality-System
documents that support policies and procedures for company
staff. Also assisted in our department's
internationalization effort by troubleshooting problems in
our localized online help files, created and set up our
department's SharePoint site, and developed interactive PDF
forms for internal customers.
2005-2007 Write On The Edge Vista, CA
Senior-Level Technical Writer
Wrote, updated, edited, managed, and maintained photo
printer and all-in-one device user documentation (printed,
online, and Web-based) in a
content-management/language-localization environment for our
largest client, Hewlett Packard. Used the Vasont
content-management system and Epic Editor to produce
structured, XML-based documents. Also helped write the AiO
Development Guide, (a manual of policies, procedures, and
work instructions for the various phases of documentation
development at this division).
2003-2005 InnoVision Communications Encinitas, CA
Managing Editor
Copyedited and formatted highly-technical research articles
for two medical journals (one bi-monthly, the other
quarterly); corresponded with the authors and
Editor-in-Chief; worked closely with the Publisher,
Design/Production Manager, Circulation Director, and
Education/Conference Director. Also coordinated the
peer-review process; tracked production schedules;
researched, wrote, and edited the company's e-newsletter;
represented our company when attending conferences and trade
shows; and hired freelance writers on a contract basis.
2002 San Diego State University San Diego, CA
Technical/Website Writer
Completely re-wrote the Website content for the Certificate
Program in Technical and Scientific Writing, and helped
design and manage the website files using Dreamweaver.
2001 Innovare.com Pasadena, CA
Senior-Level Technical Writer
Responsible for writing and editing hundreds of pages of
end-user documentation for client's complex network
management system; converted source documents from Word to
FrameMaker; tested the software; provided user interface
recommendations; and reported user interface problems.
1999-2000 Qualcomm San Diego, CA
Technical Writer (independent consultant)
Responsibilities included writing software and hardware
procedures for Globalstar project Maintenance and
Commissioning Manuals. Wrote detailed, step-by-step
procedures, edited procedures for consistency of style, and
researched/tested the content and usability of the written
material. Responsibilities also included technical
illustration and enhancing screen shots using Adobe
Illustrator and Photoshop, extensive interviewing of
engineers, and onsite examination and familiarization of
proprietary hardware and software.
1996 - 1998 WordSolutions (self-employed) San Diego, CA
Technical Writing Consultant/Contractor
Projects included:
Software user guides, online help, release notes, training
manuals
Internet Website content
White papers, data sheets, product overviews
Reference manuals, installation guides, administrator guides
Clients included:
Jostens Learning Corporation (educational software)
Qualcomm (telecommunications solutions)
Corrugated Technologies (production management software)
1991 - 1996 Jostens Learning San Diego, CA
Technical and Marketing Writer
Planned, scheduled, researched, wrote, and edited a variety
of technical and marketing documents, as well as helped
establish templates and format style guides for this
educational software company. Also served as Project Lead on
high-visibility products, validated manual content by
testing against the software, conducted user and task
analyses with beta versions of the software, assisted
engineers in the development of design and functional
specifications, worked with QA on testing procedures, and
developed creative collateral in the Marketing
Communications dept.
Education
University of California, San Diego B.A., Writing/Literature
San Diego State University M.F.A., Creative Writing
UCSD Extension Certificate in Web Publishing
Software tools experience
Windows and Mac operating systems, MS Word, FrameMaker,
Acrobat Pro, SAP, LiveCycle Designer, WebWorks ePublisher
Pro, Vasont, Epic Editor, Concurrent Versions System (CVS),
Microsoft SharePoint, PageMaker, Dreamweaver,
HTML/XML/CSS/Javascript, Quark XPress, InDesign,
Illustrator, Visio, Photoshop, HyperSnap, Paintshop Pro,
Snagit, Outlook, Lotus Notes, MS Access, PowerPoint, Excel,
and other software tools.
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